Tesco Shift Leader - Days - Glasgow Sauchiehall Street Express

Tesco UK; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Glasgow is seeking a Shift Leader responsible for coordinating store operations and delivering exceptional customer service. You'll lead a dynamic team and ensure a positive shopping experience for customers. Ideal candidates should possess strong leadership skills and be aged 18 or over. This role offers a flexible schedule and competitive pay.

Qualifications

• You need to be 18 or over to apply.
• Ability to lead a team and coordinate duties effectively.
• Good decision-making skills and flexibility in a changing environment.

Responsibilities

• Oversee store operations and coordinate the team during duty shifts.
• Ensure a clean and well-stocked store while delivering excellent customer service.
• Train and guide colleagues, fostering a positive team environment.

Skills

Great customer service

Clear communication

Leadership

Team coordination

Job description

Availability Window

Sun: 12:00:00 - 22:00:00

Tue: 05:30:00 - 16:30:00

Wed: 05:30:00 - 16:30:00

Fri: 05:30:00 - 16:00:00

Sat: 12:00:00 - 24:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

We are looking for someone who can:

• Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
• Support your colleagues, ensuring they deliver daily priorities and take regular breaks
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
• Be the go-to person for colleagues in the absence of a manager for day-to-day queries
• Make sure the store is always clean, tidy, and well-presented
• Support managers to coordinate seasonal, community and charity events
• Contribute to a great team atmosphere, that is inclusive of everyone
• Provide great customer service, by listening to our customers and putting them first in everything you do
• Keep the team well-informed and up to speed on any communications, changes, or updates
• Stay knowledgeable about store performance, and look for ways to improve and simplify operations
• Coordinate store improvements, and remove any obstacles that might be getting in the way of great service
• Follow health and safety routines and procedures, and ensure colleagues do the same
• Recognise and celebrate colleagues within the team who are providing great service

To be successful in this role, you will:

• Be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• Be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• Be comfortable taking the lead, and overseeing the store in the absence of your Manager
• Be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• Be motivating, so you can inspire your team to deliver beyond expectations
• Be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

At Tesco, our vision is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

We are committed to diversity, equity and inclusion, and welcome applications from candidates of all backgrounds. We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.