Tesco Shift Leader - Days - Glasgow North St Express

Tesco; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Glasgow is seeking an experienced Shift Leader to oversee store operations and support colleagues. The ideal candidate will deliver excellent customer service and coordinate the store team. Offering a competitive hourly rate starting from £14.76, this role provides a guaranteed minimum of 16 hours weekly with flexible scheduling. Join a dynamic team focused on customer satisfaction and community engagement.

Qualifications

• Role model with thoughtful customer service.
• Build strong, inclusive relationships with colleagues.
• Clear communication across multiple methods.

Responsibilities

• Coordinate the store team for an easy shopping experience.
• Support colleagues with daily priorities.
• Open and close the store with safety in mind.

Skills

Customer service

Leadership

Communication

Flexibility

Job description

Overview

Tesco UK • Glasgow • Permanent • Apply by 28-Sep-2025

Availability

Availability Window

• Mon 05:30:00 – 14:30:00
• Tue 05:30:00 – 14:30:00
• Wed 09:00:00 – 17:00:00
• Fri 14:00:00 – 23:00:00
• Sat 14:00:00 – 23:00:00

Pay and hours

Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location. It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you prefer fewer hours, a minimum of 12 hours is available.

Availability and scheduling

We will schedule contracted hours within the advertised availability window and provide 3 weeks notice. We welcome flexible availability when times do not exactly match the advertised windows.

Read more information at the link provided.

Customer focus

Customers are at the heart of everything we do. As a Shift Leader you will oversee store operations, support colleagues, and help ensure a smooth shopping experience for customers, colleagues, and communities.

Responsibilities

• Coordinate the store team to deliver an easy, fuss-free shopping experience
• Support colleagues to deliver daily priorities and breaks
• Open and close the store and manage duty cover with safety in mind
• Be the go-to person for day-to-day queries in the absence of a manager
• Maintain a clean, tidy, and well-presented store
• Support managers with seasonal, community and charity events
• Contribute to a positive team atmosphere and inclusive environment
• Provide excellent customer service by listening to customers
• Keep the team informed about communications and updates
• Monitor store performance and assist in improving operations
• Coordinate store improvements and remove obstacles to great service
• Follow health and safety routines and ensure colleagues do the same
• Recognise and celebrate colleagues providing great service

Requirements

• To be a great role model with thoughtful customer service
• Build strong, inclusive relationships with colleagues
• Clear communication across multiple methods
• Be comfortable taking the lead in the absence of the Manager
• Ability to make good decisions and adapt to change
• Motivational leadership to inspire the team
• Curiosity to find ideas to better serve customers, communities, and the planet

About us

Tesco’s vision is to be every customer's favourite way to shop, with the core purpose: "Serving our customers, communities and planet a little better every day." Tesco aims to be a responsible, sustainable business for all stakeholders and communities.

Diversity, equity and inclusion (DEI) means everyone feels represented and welcome at work. Tesco is committed to flexible working and supporting colleagues through various life moments.

Tesco is a Disability Confident Leader and offers an accessible recruitment process. For accessibility information, please read the provided details.

Additional information

Note: Tesco will recruit individuals who have passed the school leaver age. The school leaver age may vary by country. Some roles may have restricted hours and locations. In periods of high applicant volume, some roles may close earlier than advertised. Feedback is provided to interview candidates.

More information at www.tescoplc.com