Tesco Shift Leader - Days - Glasgow North St Express

Retail Human Resources plc; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Glasgow is seeking a Shift Leader to oversee the store operations. Responsibilities include supporting colleagues, ensuring excellent customer service, and maintaining store performance. Ideal candidates will possess strong leadership and decision-making skills. This role offers a competitive pay rate and various benefits including holiday leave and discounts.

Benefits

20 days holiday plus personal day

Flexible working request

10% discount and additional staff savings

Access to wellbeing services

Life cover and matching pension contributions

Uniform provided

Qualifications

• Experience in a fast-paced retail environment.
• Ability to lead and motivate a team.
• Strong decision-making skills and flexibility.

Responsibilities

• Oversee the store and support colleagues.
• Ensure excellent customer service.
• Coordinate the team during shifts.

Skills

Customer service

Team leadership

Communication

Decision making

Motivation

Job description

Tesco Shift Leader - Days - Glasgow North St Express

Location: Glasgow

Employer: Tesco

We are seeking a Shift Leader to join our team in Glasgow. As a Shift Leader, you will be responsible for overseeing the store, supporting colleagues, and ensuring excellent customer service.

Availability Window: Days From time To time Mon 05:30:00 14:30:00, Tue 05:30:00 14:30:00, Wed 09:00:00 17:00:00, Fri 14:00:00 23:00:00, Sat 14:00:00 23:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.

As a Shift Leader, you will:

• Work in a fast-paced retail environment, with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

You will need:

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.