Tesco Shift Leader - Days - Earlham Rd Express

Tesco UK; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading national supermarket in Norwich is seeking a Shift Leader to support store operations and ensure excellent customer service. The role includes managing shifts, coordinating team activities, and engaging with customers to meet their needs. The ideal candidate will have strong leadership experience and a commitment to maintaining high service standards. Flexible scheduling is available with guaranteed minimum hours.

Qualifications

• Experience in customer service and team leadership.
• Ability to manage and coordinate team activities.
• Strong communication skills and a customer-focused approach.

Responsibilities

• Manage duty shifts and coordinate team activities.
• Ensure a clean and stocked store.
• Engage with customers for feedback and assistance.
• Coach colleagues to improve service.
• Maintain a safe environment for staff and shoppers.
• Monitor store performance.

Skills

Customer engagement

Team coordination

Coaching

Store management

Job description

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Job Reference:

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5

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Tesco UK • Norwich • Apply by 18-May-2025

About the role

Availability Window

• Sun: 13:30 - 22:00
• Mon: 05:00 - 13:30
• Tue: 05:00 - 13:30
• Wed: 05:00 - 13:30
• Thu: 13:30 - 22:00
• Fri: 13:30 - 22:00
• Sat: 13:30 - 22:00

Pay Rate: Starting from £14.76/hour, increasing to £15.97/hour inside M25. Additional payments may apply depending on location.

We guarantee a minimum of 16 hours per week, with options for fewer hours (minimum 12). We are flexible with scheduling within the provided availability windows and will give 3 weeks' notice of shifts.

Our approach

Customers are at the heart of everything we do. As a Shift Leader at Tesco, you'll support store operations, oversee team activities, and ensure excellent customer service. Your role includes:

• Managing duty shifts and team coordination
• Ensuring the store is clean, stocked, and exceeds customer expectations
• Engaging with customers to assist and gather feedback
• Coaching colleagues and improving service
• Maintaining a safe environment for staff and shoppers
• Monitoring store performance and supporting management initiatives
• Leading by example and inspiring your team