Tesco Shift Leader - Days - Croydon Saffron Square Express

Tesco UK; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK supermarket chain in London is seeking a Shift Leader to coordinate store operations and ensure excellent customer service. The ideal candidate will be responsible for running duty shifts, guiding the store team, and maintaining store safety. Must be available to work a minimum of 16 hours per week, and be at least 18 years old. This role offers competitive pay and flexible working arrangements.

Benefits

Competitive hourly rate

Flexible working options

Diversity and inclusion initiatives

Qualifications

• Must be 18 years or older to apply.
• Experience in retail would be an advantage.

Responsibilities

• Coordinate the store team to deliver a great shopping experience.
• Open and close the store and manage safety.
• Support managers in coordinating events.

Skills

Team coordination

Customer service

Communication

Problem-solving

Job description

Availability Window

Sun: 15:00-23:00, Wed: 15:00-23:00, Thu: 15:00-23:00, Fri: 15:00-23:00, Sat: 15:00-23:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

We are looking for someone who can:

• Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
• Support your colleagues, ensuring they deliver daily priorities and take regular breaks
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
• Be the go-to person for colleagues in the absence of a manager for day-to-day queries
• Maintain a clean, tidy, and well-presented store
• Support managers to coordinate seasonal, community and charity events
• Contribute to a great team atmosphere, that is inclusive of everyone
• Provide great customer service, by listening to our customers and putting them first in everything you do
• Keep the team well-informed and up to speed on any communications, changes, or updates
• Stay knowledgeable about store performance, and look for ways to improve and simplify operations
• Follow health and safety routines and procedures, and ensure colleagues do the same
• Recognise and celebrate colleagues within the team who are providing great service

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Please note that Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.