Tesco Shift Leader - Days - Chatham Lords Wood Express

Tesco; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Maidstone seeks a Shift Leader to manage store operations, coordinate team efforts, and ensure customer satisfaction. The role involves leading by example, maintaining a clean and safe environment, and supporting colleagues. Candidates should be 18 or older, possess strong communication skills, and have a penchant for problem-solving. This position offers an hourly pay starting from £14.76.

Qualifications

• Must be 18 or over to apply.
• Strong communication skills are essential.
• Experience in retail or customer service is preferred.

Responsibilities

• Coordinate the store team for customer satisfaction.
• Support colleagues daily and ensure safety procedures are followed.
• Maintain a clean and welcoming store environment.

Skills

Customer service

Team coordination

Communication

Problem-solving

Flexibility

Job description

Availability Window

Sun: 14:00:00 - 23:00:00, Fri: 05:30:00 - 14:30:00, Sat: 14:00:00 - 23:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

Responsibilities include:

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

To be a successful Shift Leader, you will:

• Be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• Be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• Be comfortable taking the lead, and overseeing the store in the absence of your Manager
• Be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• Be motivating, so you can inspire your team to deliver beyond expectations
• Be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is Serving our customers, communities and planet a little better every day.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please visit our website.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.