Tesco Shift Leader - Days - Cardiff Tyn-Y-Parc Express

Tesco UK; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major retail company in Cardiff is seeking a Shift Leader to oversee store operations and enhance customer service. You will manage team coordination and ensure the store is well-presented and stocked, with a focus on customer satisfaction. Ideal candidates should have prior retail experience and be over 18 years old. This position offers a competitive hourly wage and potential for flexible hours.

Qualifications

• Experience in a retail environment is preferred.
• Ability to coordinate a team and deliver great customer service.
• Must be 18 years or older.

Responsibilities

• Oversee store operations during shifts.
• Coordinate the store team to improve customer experience.
• Ensure the store is clean, safe, and well-stocked.

Job description

Availability Window

Monday: 05:30:00 - 14:30:00, Tuesday: 05:30:00 - 14:30:00, Friday: 14:00:00 - 23:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be.

Customers are at the heart of everything we do.

Being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

We are looking for someone who can:

• Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
• Support colleagues, ensuring they deliver daily priorities and take regular breaks
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
• Be the go-to person for colleagues in the absence of a manager for day-to-day queries
• Maintain a clean, tidy, and well-presented store
• Support managers to coordinate seasonal, community and charity events
• Contribute to a great team atmosphere, that is inclusive of everyone
• Provide great customer service, by listening to our customers and putting them first in everything you do
• Keep the team well-informed and up to speed on any communications, changes, or updates
• Stay knowledgeable about store performance, and look for ways to improve and simplify operations

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.”

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Please note that Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.