Tesco Shift Leader - Days - Canton Cardiff City Express

Retail Human Resources plc; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Cardiff seeks a dedicated Shift Leader. You will oversee store operations, coordinate with the team, and ensure exceptional customer service. Ideal candidates should demonstrate strong leadership, communication skills, and a commitment to creating an inclusive workplace. Competitive pay starts from £14.76 hourly, alongside various employee benefits including holidays, discounts, and a pension scheme.

Benefits

20 days of holiday plus personal day

10% discount for employees

Access to wellbeing resources

Life cover and pensions

Uniform provided

Qualifications

• Great role model with exceptional customer service skills.
• Ability to build strong relationships with colleagues to foster a positive team environment.
• Clear communicator and comfortable taking the lead.

Responsibilities

• Oversee store operations during duty shifts.
• Support and guide colleagues to maintain a safe working environment.
• Drive customer service and improve service delivery.

Skills

Customer service

Team leadership

Communication

Problem-solving

Decision making

Motivation

Job description

Tesco Shift Leader - Days - Canton Cardiff City Express

Location: Cardiff

Employer: Tesco

We are looking for a Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the store and ensuring that it runs smoothly.

Availability Window: Days From time To time Mon 14:00:00 23:00:00, Fri 05:00:00 14:00:00, Sat 14:00:00 23:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

You will need:

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What’s in it for you:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.