Tesco Shift Leader - Days - Battle Wallsend Express

Tesco UK; Wallsend; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major retail company in Wallsend is seeking a Shift Leader responsible for coordinating daily store operations and ensuring excellent customer service. The ideal candidate will supervise the store team, drive service improvements, and support colleagues in a dynamic retail environment. The position requires individuals who can lead, communicate effectively, and work flexible hours. Competitive pay starts from £14.76 per hour.

Qualifications

• Must be 18 or over to apply.
• Ability to motivate and inspire team performance.
• Willingness to work flexible hours.

Responsibilities

• Oversee daily store operations and staff.
• Ensure high standards of customer service.
• Support team and coordinate work tasks.

Skills

Customer service

Team coordination

Problem-solving

Communication

Leadership

Job description

Availability Window

Days and times: Sundays to Saturdays, 06:30 to 23:00. The advertised availability windows indicate when contracted hours will be scheduled. You will be scheduled with 3 weeks’ notice of exact shifts. We support flexibility where times align closely with the advertised windows.

Shift Leader pay starts from £14.76 per hour and increases to £15.97 per hour for stores inside the M25. Additional payments may apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours per week. If you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would love to hear from you.

The availability window shows the periods during which we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have three weeks’ notice of exactly when your shifts will be. We are happy to support flexibility, so if the times you are available are close but not exact to the advertised times, we’d still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, being a Shift Leader is a rewarding role. You’ll face various challenges as you oversee the store from the shop floor and strive to improve service for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave the store with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, ensuring a safe place to work and shop
• Maintain an understanding of store performance and assist managers in actions to improve operations
• Lead from the front and set a positive example

Please note that you need to be 18 or over to apply for this role.

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover, ensuring safety decisions are right for everyone
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Keeping the store clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Creating a great team atmosphere that is inclusive of everyone
• Providing great customer service by listening to customers and prioritising their needs
• Keeping the team informed of communications, changes or updates
• Staying knowledgeable about store performance and looking for ways to improve operations
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

• To be a great role model, providing thoughtful customer service that meets customer needs
• To build strong, long-lasting relationships with colleagues to create an inclusive team atmosphere
• To communicate clearly using a variety of methods to keep the team informed
• To lead and oversee the store in the absence of the Manager
• To make good decisions and adapt to change to serve customers and colleagues
• To motivate the team and inspire performance
• To be curious and seek ideas to better serve customers, communities and the planet

Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is to "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and free to be themselves at work. We are a place where Everyone’s Welcome.

We know life looks different for each of us. We welcome conversations about flexible working. If you’re at the start of your career, need flexibility for personal circumstances, or other needs, talk to us during your application about how we can support.

We are proud to be accredited Disability Confident Leader and are committed to an accessible recruitment process. For information on accessibility support, please read our notes.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country, please read the guidance. We can only accept candidates over 18 if the role requires working before 6:15 am, after 9:45 pm, or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

In periods of high applicant volume, some roles may close earlier than the advertised end date. We will only provide individual feedback to those who attend an interview.

For more information about us, please visit www.tescoplc.com