Tesco Shift Leader - Days - Ambleside Market Place Express

Tesco UK; Ambleside; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Ambleside is seeking a Shift Leader to ensure excellent customer service and efficient team coordination. The role involves managing shifts, supporting colleagues, and maintaining store standards in a fast-paced environment. Ideal candidates should possess strong communication and leadership skills, with a commitment to fostering an inclusive workplace. Flexible working options are available, accommodating different life stages and needs.

Benefits

Minimum of 16 guaranteed hours per week

Support for flexible working

Inclusive and accessible recruitment process

Qualifications

• Must be over 18 to apply.
• Experience in a fast-paced retail environment preferred.
• Strong leadership and motivational skills.

Responsibilities

• Coordinate the team to deliver customer-focused service.
• Support colleagues to meet daily priorities.
• Lead shifts and ensure store safety.

Skills

Customer service

Team coordination

Communication

Decision making

Flexibility

Job description

Availability Window

• Sun 06:00:00 – 23:00:00
• Mon 06:00:00 – 23:00:00
• Tue 06:00:00 – 23:00:00
• Wed 06:00:00 – 23:00:00
• Thu 06:00:00 – 23:00:00
• Fri 06:00:00 – 23:00:00
• Sat 06:00:00 – 23:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows indicate the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Read more.

Customers are at the heart of everything we do.

Shift Leader responsibilities

As a Shift Leader you’ll:

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain an understanding of store performance and assist managers in delivering actions to improve running of the store
• Lead from the front and set a great example for your colleagues

Please note that you need to be 18 or over to apply for this role.

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring decisions are right for everyone’s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Ensuring the store is clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere that is inclusive of everyone
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed and up to speed on communications, changes, or updates
• Staying knowledgeable about store performance and looking for ways to improve and simplify operations
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

• To be a great role model by delivering thoughtful customer service that meets every customer’s needs
• To build strong relationships with colleagues to create a positive and inclusive team atmosphere
• To be a clear communicator, using a variety of methods to keep the team informed
• To be comfortable taking the lead and overseeing the store in the absence of the Manager
• To be a good decision maker, flexible in thinking and able to handle change for customers and colleagues
• To be motivating, inspiring the team to deliver beyond expectations
• To be curious and look for ideas to serve customers, communities, and the planet a little better every day

Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We are a place where Everyone’s Welcome.

We know life looks different for each of us. We welcome chats about flexible working. Some people are at the start of their careers, some want flexibility, and others may be experiencing life changes. Talk to us during your application about how we can support.

We are proud to be a Disability Confident Leader and commit to a fully inclusive and accessible recruitment process. For information on accessibility support, please read further.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. The school leaver age varies by country. We can only accept candidates over 18 for roles involving early or late hours or work in certain areas.

On high volumes of applicants, some roles may close earlier than the advertised end date. We will offer feedback to candidates who attend an interview.

For more information about us please visit www.tescoplc.com