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Tesco; Bury St Edmunds; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover & pension

Benefits package

Uniform provided

Job summary

Tesco is seeking a friendly Colleague for the Phone Shop at the Bury St Edmunds Superstore. The role centers on delivering great customer service, helping customers select mobile products, and supporting contract setups. You will work with the team to create a positive shopping experience and drive store performance.

Hours include evenings and weekends with a guaranteed minimum of 12 hours weekly. The role offers flexible working from day one, staff discounts, wellbeing support, and a

Qualifications

• A passion for delivering great service and greeting customers.
• Ability to build rapport quickly to ensure a great customer experience.
• Positive, team‑focused approach with open communication and collaboration across the store.
• Willingness to learn mobile products, services and support with contract setups.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Support across the Phone Shop and wider store, including helping customers choose mobile products and services, completing phone and contract setups, and assisting with tech queries.
• Make customer‑focused decisions and complete key store routines.
• Understand how your role supports great service, strong sales, waste reduction and overall store performance.

Skills

Customer service

Communication

Teamwork

Job description

Tesco Colleague - Phone Shops - Bury St Edmunds Superstore

About the role

Availability Window

Days From time To time Sun 09:30:00 17:30:00 Sat 09:00:00 19:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply.

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

Requirements

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com