Tesco Colleague - Phone Shops - Redruth Extra

Tesco; Pool; On-site; GBP 17,729 - 19,396; Part time

Benefits offered by this job

20 days holiday plus personal day

10% discount and 15% at pay day weekends

Access to free wellbeing services

Life cover and pension plan

Uniform provided

Job summary

A well-known retail company in Pool is looking for enthusiastic colleagues to provide excellent customer service in a dynamic environment. You'll be part of a diverse team, responsible for creating a positive shopping experience. With guaranteed hours and flexible working options, this position is perfect if you're passionate about helping others and building relationships. The company offers competitive pays, employee perks, and a commitment to diversity and inclusion.

Qualifications

• Passion for delivering great service and greeting customers with a smile.
• Drive and motivation to work in a sales and service environment.
• Ability to adapt to a fast-paced, ever-changing environment.

Responsibilities

• Deliver a great shopping trip for customers every day.
• Ensure all facilities are in good working order.
• Follow the service culture in your department.

Skills

Customer service

Flexibility

Team spirit

Communication

Job description

Overview

Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

About the role and approach

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

Availability

• Mon: 09:30:00 – 18:15:00
• Tue: 09:30:00 – 18:15:00
• Fri: 10:30:00 – 19:15:00
• Sat: 09:30:00 – 18:15:00

You will be responsible for

• Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
• Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
• Following the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
• Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines, and demonstrating due diligence in your department.
• Supporting your manager to control costs on your department and deliver budgets, maintaining stock record accuracy and being prepared for stock control routines.

You will need

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The drive and motivation to work in a sales and service environment
• Ability to adapt to working in a fast paced, ever-changing environment
• A passion for human connection
• The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
• To be at work on time, well presented and ready to be a brand ambassador

What's in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard
• Access to free wellbeing services with resources to support your mind, body, and life
• Exclusive colleague deals on handsets and sims
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for life’s moments
• Access to our colleague networks and information about how to participate

About Us

Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is to ’Serving our customers, communities and planet a little better every day’. Serving means acting as a responsible and sustainable business for all stakeholders and the communities we are part of.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we want you to feel represented and welcome at work.

We know life looks different for each of us. We welcome flexible working discussions during your application. We are proud to have Disability Confident Leader accreditation and are committed to providing an inclusive recruitment process. For information on accessibility support, please click here.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please click here. We can only accept candidates over 18 if the role requires early or late hours or involves certain areas. Roles may close earlier than the advertised end date to manage high volumes of applicants. We will offer feedback to candidates who attend interviews.

For more information about us please visit www.tescoplc.com