Tesco Colleague - Phone Shops - Pontypool Superstore

Tesco; Pontypool; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Disability Confident Leader

Flexible working

Job summary

Tesco Phone Shop in the United Kingdom seeks a dedicated colleague to deliver friendly, natural service, helping customers choose mobile products and services. You will support phone and contract setups, assist across the store, and contribute to great customer experiences.

Expect shifts within availability windows, with a minimum of 12 hours per week and opportunities to grow. This role emphasizes teamwork, adaptability, and delivering value to customers daily.

Qualifications

• Experience delivering friendly, professional service to customers.
• Ability to work as part of a retail team in a fast-paced environment.
• Strong communication and listening skills to understand customer needs.
• Comfort with basic mobile products, services, and tech questions.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Support Phone Shop and wider store with flexible product and service help.
• Assist with phone setups, contracts, and technical queries.
• Make customer-focused decisions to support service, sales and store performance.
• Build rapport quickly to ensure customers leave with a positive experience.
• Contribute to a positive team culture and assist colleagues as needed.

Skills

Customer service

Teamwork

Communication

Tech literacy

Job description

Availability Window

• Sun 10:00:00-15:00:00


• Tue 12:00:00-16:00:00


• Thu 10:00:00-19:00:00


• Fri 12:00:00-16:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.

A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.