Tesco Colleague - Phone Shops - Ilkeston Chalons Way Extra

Tesco UK; Ilkeston; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Flexible working

Disability Confident Leader

Job summary

Tesco operates a Phone Shop within our stores, delivering friendly and knowledgeable service to customers looking for mobile products and services. Your role includes assisting with contracts, guiding customers, and resolving queries while supporting the wider store team.

The position offers flexible working patterns, with a guaranteed minimum of hours and opportunities to grow with Tesco's inclusive culture.

Qualifications

• Customer service experience in a retail environment preferred.
• Ability to help customers with mobile products and services.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Support across the Phone Shop and wider store with tech queries and product setup.
• Assist customers in choosing mobile products and services and complete phone/contract setups.
• Contribute to great service, strong sales, and store performance.

Skills

Customer service

Retail experience

Job description

Availability Window

• Tue 10:00:00 19:00:00
• Wed 09:00:00 16:00:00
• Thu 13:00:00 19:00:00
• Fri 08:45:00 16:45:00
• Sat 09:15:00 18:15:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.

A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.