Tesco Colleague - Phone Shops - Leamington Spa Parade Express

Tesco; Warwick; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Holiday 20–22 days, plus personal day

Flexible working from day one

Colleague Clubcard 10% off, 15% on pay

Wellbeing services

Life cover + pension with matching up

Benefits package and shares

Uniform provided

Job summary

Tesco is hiring for a Phone Shop Colleague in our Warwick store. You’ll provide friendly service, help customers choose mobile products, set up phones and contracts, and assist across the Phone Shop and wider store. You’ll work flexibly with shifts in the availability windows and enjoy benefits including holiday and pension.

Join a welcoming team with a focus on great service, sales support, and a positive store experience for every customer.

Qualifications

• Passion for delivering great service and helping customers.
• Ability to build rapport quickly and make customers feel confident.
• Positive, team‑focused approach and open communication.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Help customers choose mobile products and services and assist with contracts.
• Complete phone setups and support with tech queries.
• Support with store routines and contribute to great service and sales.

Skills

Customer service

Teamwork

Communication

Problem solving

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts.

About the role

Availability Window: Sun 10:00-16:00, Tue 09:00-17:00, Thu 09:00-17:00, Fri 13:00-16:30.

You will be responsible for

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

You will need

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Whats in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life’s key moments

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.