Tesco Colleague - Phone Shops - Keynsham Superstore

Retail Human Resources plc; Keynsham; On-site; Part time

Job summary

A leading retail company seeks a Tesco Colleague for their Keynsham Superstore. This role offers a minimum of 12 guaranteed hours weekly, focusing on customer service and operational excellence. Join a diverse team and enjoy benefits like holiday entitlement, flexible working, and colleague discounts.

Benefits

Holiday entitlement starting at 20 days

Colleague discounts

Access to wellbeing services

Pension scheme

Qualifications

• Passion for delivering great service with a friendly attitude.
• Ability to adapt in a fast-paced, changing environment.

Responsibilities

• Deliver excellent shopping experiences by following routines and responding to customer feedback.
• Ensure legal compliance and demonstrate due diligence in your department.

Skills

Customer Service

Relationship Building

Adaptability

Job description

Tesco Colleague - Phone Shops - Keynsham Superstore

Availability Window

1. Sun: 10:00 - 13:00
2. Mon: 14:00 - 19:00
3. Sat: 13:00 - 19:00

Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of your shift schedule. We support flexibility; if your available times closely match but do not exactly align with our advertised hours, we’d still love to hear from you. Read more.

Customer Focus and Job Role

Customers are at the heart of everything we do. This role involves variety and daily challenges, making it exciting. As a store colleague, you will help serve our shoppers better each day, meet great people, learn new skills, and be part of a diverse, welcoming team. Whether you seek stability, flexibility, or career progression, this role could be suitable for you.

Responsibilities

1. Deliver excellent shopping experiences by following opening and closing routines, maintaining facilities, and responding to customer feedback.
2. Create a positive impression through professional dress and readiness to serve.
3. Demonstrate helpful and friendly service, embodying our service culture and enthusiasm for doing right by customers.
4. Ensure legal compliance, understand safety routines, and demonstrate due diligence in your department.
5. Support your manager in controlling costs, maintaining stock accuracy, and preparing for stock control routines.

Required Skills and Qualities

1. A passion for delivering great service with a friendly attitude.
2. Motivation to work in a sales and service environment.
3. Ability to adapt in a fast-paced, changing environment.
4. Strong relationship-building skills to foster team spirit.
5. Punctuality, professional appearance, and readiness to represent the Tesco brand.

Benefits

• Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months, plus bank holidays.
• Request flexible working from day one.
• Colleague discounts, including 10% off and 15% during pay weekends, saving up to £2,000 annually with the Colleague Clubcard.
• Access to wellbeing services, exclusive deals on handsets and SIMs, life cover, pension scheme, and other benefits tailored to your needs.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, committed to serving our customers, communities, and the planet better every day. We value diversity and inclusion, providing equal opportunities and supporting flexible working arrangements, including a blended office and remote working model.

Note: Successful applicants will need to provide bank details on their start date. We are an inclusive employer, accredited as a Disability Confident Leader, and offer accessible recruitment support. For more information, visit our accessibility page.