Tesco Colleague - Phone Shops - Harrow Station Rd Superstore

ENGINEERINGUK; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Phone Shop colleagues. This role is all about delivering exceptional customer service and creating a welcoming shopping experience. You will engage with customers, support your colleagues, and help maintain a vibrant store environment. With a commitment to diversity and inclusion, this company values every team member's contribution and offers a range of benefits, including flexible working options and employee discounts. If you are passionate about service and enjoy working in a dynamic team, this opportunity is perfect for you.

Benefits

20 days holiday plus personal day

Flexible working options

10% employee discount

Access to wellbeing services

Life cover

Award-winning pension scheme

Uniform provided

Colleague networks for support

Qualifications

• Passion for delivering great service and building customer relationships.
• Ability to work in a fast-paced, ever-changing environment.

Responsibilities

• Delivering excellent service and ensuring customer satisfaction daily.
• Following opening and closing routines and maintaining store standards.

Skills

Customer Service

Sales Skills

Teamwork

Adaptability

Communication

Job description

Tesco Colleague - Phone Shops - Harrow Station Rd Superstore

About the role
Availability Window

Days From time To time
Sun 11:00:00 16:00:00
Tue 11:00:00 17:30:00
Wed 11:00:00 17:30:00

Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week.

We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

You will be responsible for:

• Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
• Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
• Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
• Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
• Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.

You will need:

• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The drive and motivation to work in a sales and service environment.
• Be able to adapt to working in a fast paced ever-changing environment.
• A passion for human connection.
• The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
• To be at work on time, well presented and ready to be a brand ambassador.

What's in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life's moments, big and small.
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

Please note:
Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.