Tesco Colleague - Phone Shops - Burgess Hill Superstore

ENGINEERINGUK; Burgess Hill; On-site; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Phone Shop colleagues. In this dynamic role, you will be the face of the store, delivering exceptional customer service and ensuring a welcoming shopping environment. With flexible hours and opportunities for growth, this position is perfect for those passionate about human connection and teamwork. Enjoy a range of benefits, including holiday entitlement, discounts, and wellbeing services. Join a company that values diversity and inclusion, where everyone is welcome and supported in their career journey.

Benefits

20 days holiday plus personal day

10% discount on purchases

Access to free wellbeing services

Life cover of five times your pay

Award-winning pension plan

Uniform provided

Flexible working options

Exclusive colleague deals on handsets

Qualifications

• Passion for delivering great service and building customer relationships.
• Ability to adapt to a fast-paced, ever-changing environment.

Responsibilities

• Deliver a great shopping experience for customers every day.
• Role model great standards of dress and service behaviours.
• Support manager in controlling costs and maintaining stock accuracy.

Skills

Customer Service

Sales Skills

Adaptability

Teamwork

Time Management

Job description

Tesco Colleague - Phone Shops - Burgess Hill Superstore

Sector: Retail and Wholesale
Contract Type: Flexible Hours, Full Time

About the role

Availability Window
Days: From time To time
Mon: 09:30 - 17:00
Fri: 10:00 - 14:30
Sat: 10:00 - 19:00

Our Phone Shop colleague rate of pay starts from £12.44 an hour; this increases to £13.57 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.

Responsibilities

• Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in good working order and available for customers, listening for and acting on customer feedback.
• Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
• Following the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
• Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines, demonstrating due diligence in your department.
• Supporting your manager to control costs in your department and deliver budgets, maintaining stock record accuracy and being prepared for stock control routines.

You will need

• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The drive and motivation to work in a sales and service environment.
• Ability to adapt to a fast-paced, ever-changing environment.
• A passion for human connection.
• Ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
• To be at work on time, well presented and ready to be a brand ambassador.

What's in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life's moments, big and small.
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.

Please note: Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

For more information about us please visit www.tescoplc.com