Tesco Colleague - Phone Shops - Barnstaple Superstore

Tesco Retail; Barnstaple; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Flexible working

Disability Confident Leader

Job summary

Tesco Retail is hiring a Phone Shop Colleague in the United Kingdom. You will provide friendly, natural service, assist customers in choosing mobile products and services, and support the Phone Shop and wider store operations.

You will help with phone/contract setups and handle a range of tech queries, contributing to great service and strong sales. Shifts are scheduled within availability windows with flexible working options and a minimum of 12 hours per week.

Qualifications

• Experience in customer service is preferred.
• Ability to work well in a team.
• Strong communication and flexibility in shift patterns.

Responsibilities

• Provide friendly, natural service to customers in store.
• Support Phone Shop and wider store operations as needed.
• Help customers choose mobile products and services and set up phones/contracts.
• Assist with tech questions and store routines to drive great service and sales.
• Contribute to waste reduction and overall store performance.

Skills

Customer service

Team player

Communication

Flexible

Job description

Availability Window

Days From time To time Sun 09:00:00 18:00:00 Thu 10:00:00 20:00:00 Sat 09:00:00 20:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.

A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.