Tesco Colleague - Phone Shop

Tesco; York and North Yorkshire; On-site; GBP 19,000 - 21,000; Part time

Job summary

Tesco Phone Shop Colleague role in the United Kingdom offers a welcoming, customer-focused position within our stores. You’ll help customers select phones and services, complete phone and contract setups, and support a range of tech queries.

You’ll work with a team in a flexible environment, with hours guaranteed at a minimum of 16 per week and options starting at 12 hours. Pay starts at £13.70 per hour, rising to £14.97 inside the M25, with some locations offering additional payments.

Qualifications

• Over 18 for this role.
• Passion for delivering great service.
• Build rapport so customers leave with a great experience.
• Use your initiative and make the right decisions for customers.
• Work well in a team and communicate openly, having fun, and celebrating success.

Responsibilities

• Provide friendly, natural service and get to know your customers.
• Offer flexible support across the Phone Shop and wider store, including helping customers choose mobile products and services, completing phone and contract setups, and assisting with tech queries.
• Make customer-focused decisions and complete key store routines.
• Understand how your role supports great service, strong sales, waste reduction and overall store performance.

Skills

Customer service

Teamwork

Communication

Initiative

Adaptability

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments.

We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

• Providing friendly, natural service and getting to know your customers.
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.

• To be over 18 for this role.
• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• To build rapport so customers leave having had a great experience.
• To use your initiative and make the right decisions for customers.
• To work well in a team and communicate openly, having fun, and celebrating success.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please visit the Government website here.