Tesco Colleague Nights - Dover Extra

ENGINEERINGUK; Dover; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team. This role focuses on delivering exceptional customer service, ensuring that every shopper leaves with a smile. You'll engage with customers, assist in various store functions, and contribute to a welcoming atmosphere. With a commitment to flexibility, the company supports work-life balance. Enjoy a range of benefits including holiday leave, discounts, and well-being services that cater to your needs. If you are passionate about service and teamwork, this opportunity is perfect for you.

Benefits

20 days holiday plus personal day

Flexible working options

10% off store purchases

Free wellbeing services

Life cover of five times your pay

Award-winning pension plan

Uniform provided

Colleague networks for support

Qualifications

• Passion for delivering great service and building rapport with customers.
• Ability to work well in a team and communicate openly.

Responsibilities

• Serve customers with passion, ensuring a great shopping experience.
• Work across the store in various service and replenishment areas.
• Participate in community events and maintain quality of products.

Skills

Customer Service

Teamwork

Communication

Initiative

Job description

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About the role
Availability Window:

1. Days: Fri 22:45:00 - 07:30:00
2. Days: Sat 22:45:00 - 07:30:00

Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores inside the M25. For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour worked. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Responsibilities:

1. Knowing your customers and serving them with passion and pride; giving great natural service.
2. Passionate and knowledgeable about the products and services within my store.
3. Working across the store in our service, picking and replenishment areas where required.
4. Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
5. Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
6. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
7. Being knowledgeable about your store’s performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
8. Handling products with care to maintain quality and ensure they reach customers in the best condition.
9. Being myself, living our values, making everyone feel welcome and always following our policies.
10. At times, you may be required to accept deliveries into the store.

You will need:

1. A passion for delivering great service, greeting customers with a smile, and serving them with pride.
2. The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
3. To take the initiative and make decisions that are right for our customers.
4. Work well within a team and communicate openly with others.
5. Build relationships with colleagues to create a team spirit, having fun and celebrating success.
6. Be at work on time, well presented and ready to be a brand ambassador.

What's in it for you?

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
4. Access to free wellbeing services with a range of resources to support your mind, body, and life.
5. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
6. Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
7. Uniform provided and policies to support you for all of life’s moments, big and small.
8. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Please note:
Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.