Tesco Colleague - Henley-On-Thames Superstore

Retail Human Resources plc; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Reading seeks a Tesco Colleague to provide exceptional service and work across store areas. This role requires a passion for customer service, ability to collaborate with team members, and a readiness to adapt to various responsibilities. Competitive pay starts from £12.45 per hour, with opportunities for flexible working and benefits including holiday entitlement and discount schemes.

Benefits

20 days holiday plus personal day

10% colleague discount

Access to wellbeing services

Life cover and pension benefits

Uniform provided

Qualifications

• Must be over 18 to apply.
• Passion for delivering great service.
• Ability to build rapport with customers.

Responsibilities

• Deliver excellent customer service.
• Work across various store areas.
• Handle deliveries and maintain product quality.

Skills

Customer service

Teamwork

Communication

Initiative

Job description

Overview

Tesco Colleague - Henley-On-Thames Superstore

Location: Reading

Employer: Tesco

Reference: tesco/TP/17994365/962885/0/614

Availability Window

• Sun 05:00:00 – 12:00:00
• Fri 05:00:00 – 12:00:00
• Sat 05:00:00 – 12:00:00

Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we would like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we would still love to hear from you.

Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that is one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

You will be responsible for:

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Being passionate and knowledgeable about the products and services within my store.
• Working across the store in our service, picking and replenishment areas where required.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• At times, you may be required to accept deliveries into the store.

You will need:

• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
• The initiative to make decisions that are right for our customers.
• To work well within a team and communicate openly with others.
• To build relationships with colleagues to create a team spirit, having fun and celebrating success.
• To be at work on time, well presented and ready to be a brand ambassador.

What’s in it for you:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life's moments, big and small.
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us:

• Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.
• We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves and are committed to providing a fully inclusive and accessible recruitment process.

Note: Should you be successful in your application, your offer will be subject to you providing your bank account details on your agreed start date.

We’re proud to have been accredited Disability Confident Leader and we’re committed to accessibility support. For information please visit the Tesco Careers accessibility page.

Search and additional information: Note: The following sections have been trimmed from the job description for clarity and relevance.