Tesco Colleague - Formby Superstore

Tesco; Sefton; On-site; GBP 18,294 - 20,044; Part time

Benefits offered by this job

20 days holiday increasing to 22 days after 12 months

10% discount for colleagues

Life cover and pension benefits

Job summary

Tesco is looking for passionate colleagues to deliver exceptional customer service. You will greet customers with a smile, serve them with pride, and work across the store. The role includes various responsibilities from service to product handling, all aimed at creating a welcoming atmosphere.

In return, Tesco offers a great package including holiday benefits, flexible working, and substantial discounts. Join us and make a positive impact in our stores!

Qualifications

• Passion for delivering great service and greeting customers.
• Ability to build rapport with customers for a great shopping experience.
• Initiative in making decisions that benefit customers.

Responsibilities

• Serve customers with passion and pride; provide great service.
• Work across the store in various service areas as required.
• Accept deliveries and maintain product quality during handling.

Skills

Customer service

Teamwork

Communication

Job description

About the role

Our Tesco Colleague rate of pay starts from £13.28 an hour; this increases to £14.55 for stores within the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12) we have opportunities for this too.

Availability Window

• Tue: 16:00 – 23:00
• Wed: 16:00 – 23:00
• Thu: 16:00 – 23:00
• Sat: 15:00 – 23:00

Responsibilities

• Knowing customers and serving them with passion and pride; giving great natural service.
• Being passionate and knowledgeable about the products and services within the store.
• Working across the store in service, picking and replenishment areas where required.
• Putting into practice the training received, so we all work safely, effectively and serve customers brilliantly.
• Making decisions that are right for customers, delivering routines that meet customers’ needs at the right time.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about the store’s performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being authentic, living our values, making everyone feel welcome and always following policies.
• At times, accepting deliveries into the store.

Requirements

• A passion for delivering great service, greeting customers with a smile and serving them with pride.
• The ability to build rapport with customers, leaving them with a great shopping experience.
• Taking initiative and making decisions that are right for customers.
• Working well within a team and communicating openly with others.
• Building relationships with colleagues to create team spirit, having fun and celebrating success.
• Being on time, well presented and ready to be a brand ambassador.

Whats in it for you?

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at payday weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you – choose what you use, from discounts and shares to cycle-to-work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.
• Access to colleague networks providing a space for colleagues to come together from a range of backgrounds.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

We encourage applications from all backgrounds. Tesco will only recruit individuals who have passed the school leaver’s age. If the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles, we can only accept candidates over the age of 18.