Tesco Colleague - Basford Esso Express

ENGINEERINGUK; Nottingham; On-site; Full time

Job summary

A leading company seeks enthusiastic individuals for a customer service role. You'll engage with customers, assist in various store functions, and contribute to a positive shopping experience. Flexibility is offered, with guaranteed hours and opportunities for career progression. Join a diverse team committed to excellent service and community involvement.

Benefits

20 days holiday plus personal day

10% off shopping

Access to free wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Passion for delivering great service.
• Ability to build rapport with customers.
• Initiative and decision-making skills.

Responsibilities

• Serve customers with passion and pride.
• Work across service, picking, and replenishment areas.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Communication

Job description

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About the role

Availability Window

1. Days: Sun, Sat
2. From: 16:00:00, To: 24:00:00

Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work—the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore, if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do. It takes lots of different people to run a store, and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You’ll meet great people, learn new things, and be part of a diverse, inclusive team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

PLEASE NOTE: You must be over 18 to apply for this role.

Responsibilities

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Being passionate and knowledgeable about the products and services within your store.
• Working across the store in service, picking, and replenishment areas where required.
• Practicing the training you have received to work safely, effectively, and serve customers brilliantly.
• Making decisions that are right for customers, delivering routines that meet their needs at the right time.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store's performance and contributing to driving service, sales, reducing waste, and delivering profit.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Living our values, making everyone feel welcome, and following policies.
• Accepting deliveries into the store when required.

Minimum requirements

• A passion for delivering great service, greeting customers with a smile, and serving with pride.
• Ability to build rapport with customers for a positive shopping experience.
• Initiative and decision-making skills for customer benefit.
• Ability to work well within a team and communicate openly.
• Building relationships with colleagues to foster team spirit, having fun, and celebrating success.
• Punctuality, well-presented appearance, and readiness to represent the brand.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months, plus Bank holidays.
• Request flexible working from day one.
• 10% off and 15% at pay weekend weekends, saving up to £2,000 a year with the Colleague Clubcard, plus an additional card for family.
• Access to free wellbeing services and resources.
• Life cover of five times your pay and a pension with matching contributions up to 7.5%.
• Flexible benefits including discounts, shares, and cycle-to-work schemes.
• Uniform provided and policies supporting all life moments.
• Access to colleague networks for diverse backgrounds. Learn more.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is 'Serving our customers, communities, and planet a little better every day.'

We promote diversity, equity, and inclusion, ensuring everyone feels represented and able to be themselves at work. We are committed to an accessible recruitment process and support flexible working arrangements.

We are proud to be a Disability Confident Leader and encourage applications from all backgrounds.

Please note: Tesco recruits individuals over the school leavers age, and some roles require being over 18 for specific working hours or areas. During high application volumes, roles may close early. We only provide feedback to candidates who attend interviews. For more about us, visit www.tescoplc.com.