Tesco Colleague

Tesco PLC; Pontypridd; On-site; GBP 1,887,000 - 2,062,000; Part time

Benefits offered by this job

Holiday allowance

Flexible hours

Colleague Card discount

Wellbeing services

Life cover & pension

Employee benefits

Uniform provided

Job summary

Tesco Phone Shop Colleague role in-store in the United Kingdom; you will provide friendly, natural service, help customers choose mobile products and complete phone and contract setups while supporting across the Phone Shop and wider store.

Expected hours include shifts within the posted availability, with a guaranteed minimum weekly hours; starting pay is £13.70 per hour, rising to £14.97 for stores in the M25, with benefits such as holiday, discounts, life cover, pension and wellbeing services.

Qualifications

• A passion for delivering great service to every customer.
• Ability to build rapport quickly for a confident customer experience.
• Initiative to decide the best solution for customers and support with contracts.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Support across the Phone Shop and wider store with mobile products and services.
• Complete phone and contract setups and assist with tech queries.
• Make customer-focused decisions and complete store routines.
• Support with service, sales, waste reduction and store performance.

Skills

Customer service

Communication

Rapport building

Teamwork

Problem solving

Tech support

Tools

Phone & contract setups

Job description

Availability Window Days From time To time Sun 09:45:00 15:15:00
Tue 10:00:00 17:00:00
Thu 10:00:00 17:00:00
Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.
Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.
Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

You will need

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.