Tesco Colleague

Tesco PLC; Milton Keynes; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Holiday 20–22 days + personal day

Flexible working

Colleague Clubcard discount 10%–15%

Wellbeing services

Pension with matching up to 7.5%

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco PLC in Milton Keynes is seeking a dedicated Phone Shop Colleague to assist customers with mobile products, contracts, and tech questions in a welcoming store environment.

The role offers flexible working patterns with a guaranteed minimum of 12 hours per week, and pay starts at £13.70 per hour rising to £14.97 in M25 stores. You’ll be part of an inclusive team with a strong focus on customer service.

Qualifications

• Passion for delivering great service and greeting customers with a smile.
• Ability to build rapport quickly and make customers feel confident.
• Initiative to solve tech queries and assist with contracts.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Assist across Phone Shop and wider store with mobile products and services.
• Complete phone and contract setups and handle tech questions.
• Support with store routines and contribute to great service and sales.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

POS system

Job description

Availability Window Days From time To time Thu 11:00:00 19:00:00
Fri 11:00:00 19:00:00
Sat 11:00:00 19:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

You will need

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.