Territory Manager - Food Retail

TWX Recruitment; Croydon; On-site; GBP 31,000 - 37,000; Full time

Job summary

A recruitment agency is seeking an experienced Retail Development Coach to improve customer service and operational standards in stores across South London. The ideal candidate will have a strong FMCG background, excellent coaching skills, and a passion for enhancing team performance. This role offers a salary of £37,000, a company car, and development opportunities.

Benefits

Company car

Benefits scheme

Ongoing support and development

Qualifications

• Proven background in FMCG, preferably in retail.
• Experience managing multiple stores.
• Level 3 Food Safety Certification is a plus.

Responsibilities

• Lead rollout of Operational Excellence Program.
• Improve customer service and store compliance.
• Coach teams to enhance customer experience.

Skills

Coaching and influencing

Communication

Negotiation

FMCG experience

Microsoft Office

Driving licence

Job description

Are you a passionate Food/Retail Development Coach or Training Manager with a strong track record in coaching in-store teams and elevating customer service standards?

TWX is proud to be partnering with a long-standing and respected client in the search for an experienced Retail Development Coach. We've worked closely with this company for years and can confidently say they offer a fantastic environment to grow, learn, and make a meaningful impact in the retail space.

The Role:

As a Retail Development Coach, you'll lead the rollout of an Operational Excellence Program across a network of stores in South London and the Southeast. Your focus will be on improving:

• Customer service
• Brand standards
• Store compliance
• Food safety

You'll coach store teams to deliver a consistent, superior customer experience.

What We're Looking For:

• Proven background in FMCG (preferably within the convenience retail sector)
• Experience managing multiple store locations
• Strong coaching and influencing skills
• Excellent communication and negotiation abilities
• Competency with Microsoft Office applications
• A full, clean driving licence
• Level 3 Food Safety Certification (advantageous but not essential)

This isn't a sales role - it's for someone who truly wants to make a difference through coaching and supporting retail teams to thrive.

What's in It for You:

• Salary £37,000
• Company car
• Benefits scheme
• Ongoing support and development opportunities

If you're results-driven, flexible in your approach, and passionate about coaching for performance, we'd love to hear from you. Apply now with your CV and a short cover letter explaining why you're a great fit.

Interviews will take place ASAP, so don't delay!