Terminal Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; Portsmouth; On-site; GBP 28,000 - 35,000; Full time

Job summary

A port service company in Portsmouth seeks a Terminal Supervisor to oversee port operations and ensure compliance with safety standards. You will manage staff and contractors, respond to emergencies, and maintain operational efficiency. Applicants should have supervisory experience, excellent communication skills, and flexibility in working hours, including outdoor conditions. The position requires a valid UK driving license and the ability to work various shifts.

Qualifications

• Demonstrable experience of working at supervisory level.
• Ability to communicate accurately in spoken and written English.
• Be capable of critical thinking when decision making.

Responsibilities

• Oversee and supervise day-to-day port operations.
• Ensure compliance with statutory and safety requirements.
• Respond to emergencies and maintain operational efficiency.

Skills

Supervisory experience

Health & Safety knowledge

Excellent communication

Critical thinking

Flexibility in work approach

VHF license

Outdoor working ability

Customer service focus

Tools

Computer software

Job description

Working as one of a team of Terminal Supervisors, the role requires you to work with colleagues whilst on shift, to oversee and supervise the day-to-day operations of the Port Service. The includes all aspects of security, freight and passenger operations, along with associated staff and contractors, ensuring operations are delivered in a safe, secure & environmentally sound & efficient manner.

Whilst on a night shift, there may also be some requirement to support the berthing master with mooring operations between 2359 and 0555 as requested by the DPOM.

The role involves supervising all port operations related to passengers, freight, and security, ensuring compliance with statutory and safety requirements. It includes managing staff and contractors, overseeing infrastructure and service buildings, responding to emergencies, and maintaining legal and financial accountability. The position also supports training, recruitment, stakeholder engagement, and project delivery, while ensuring operational efficiency, environmental responsibility, and customer satisfaction across ferry and cruise services.



Skills:

You need:

• Demonstratable experience of working at supervisory level.
• Hold or be in the process of completing a ‘Managing Safely’ Health & Safety course, or course of equal or higher standing.
• Good working knowledge and understanding of DGHAR and ISPS code.
• Excellent computer skills using a variety of software packages.
• Excellent interpersonal and communication skills along with customer service skills, be customer focused and be able to demonstrate your ability in communicating with people at all levels including the general public, accurate spoken and written English.
• The ability to work as part of the wider team but also use own initiative to take control of situations effectively, efficiently and calmly.
• Be capable of critical thinking when decision making.
• Flexible in your approach to work tasks, in order to meet the demands of the business.
• VHF license holder.
• Experience in working outdoors in all weathers, as the role will entail significant amount of outside working.
• Be resilient and able to work in a high demand, service delivery led environment.
• Be fit and able to work in a high-risk environment and of conducting safety critical working such as ‘At Height’ and wearing safety equipment such as ‘Fall Arrest harness’, Be capable of entering and exiting high vehicles and walking for extended durations.
• Hold a valid and clean, full UK driving license.
• Ability to work a shift pattern over a 24hr period and be flexible with regards to working duties & hours.