Terminal Coordinator (Nights)

Freightliner Group Ltd; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics operator in London is seeking a Terminal Coordinator (Nights) to handle customer service requests and manage container movements. The role requires a keen attention to detail and strong teamwork skills. Applicants should have a customer service focus and preferably knowledge of container ISO standards. Competitive salary and benefits are offered, including a robust pension scheme and career development opportunities.

Benefits

Competitive salary & benefits

Career development opportunities

Award-winning safety culture

Family-friendly provisions

Employee assistance programme

Responsibilities

• Handle customer queries, including communications with shipping lines and claims.
• Administer yard and shunting services documentation.
• Prepare reports on stock and repairs for customers.
• Plan and issue shunts to ensure timely container movements.
• Process bonded requests.
• Manage internal tug access via Gate Management System.
• Liaise with senior managers for VBS slot planning.
• Book VBS for port movements, ensuring no missed bookings.
• Address Reefer-related queries.

Skills

Attention to detail

Strong team player

Customer service focus

Knowledge of container ISO standards

Job description

Terminal Coordinator (Nights) page is loaded

Terminal Coordinator (Nights)

Apply locations: London Gateway | Posted on: Posted 30+ Days Ago | Job requisition id: ATR-4133

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals. We are also a leading operator in the UK Heavy Haul rail freight market. Freightliner operates across Europe, offering seamless intermodal and Heavy Haul rail freight services connecting European countries and the UK.

In the UK, the Freightliner Group operates under several legal entities, including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title: Terminal Coordinator (Nights)

Location: London Gateway (Stanford-le-Hope)

Position Type: Permanent, full-time

Hours of work: 50 hours per week, night shift

The role:

As a Terminal Coordinator, you will handle incoming and outgoing customer service requests, including depot-related queries, shunt planning and delivery, Reefer-related inquiries, and bonded storage requests. You will also participate in various projects, promoting our culture and prioritizing health and safety.

Why join us?

• Competitive Salary & Benefits: We offer a robust compensation package, including a competitive pension scheme and life insurance coverage from day 1.
• Career Development: Regular training and advancement opportunities, including external courses and in-house training to enhance skills and confidence.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Family-Friendly Provisions: Enhanced maternity and paternity pay. Proud to be a Work180 endorsed employer.
• Employee Well-being: Access to Employee Assistance Programme (EAP) 24/7, discounts on gym memberships, vouchers, and cycle to work scheme.

Key responsibilities:

• Handle customer queries, including communications with shipping lines and claims.
• Administer yard and shunting services documentation.
• Prepare reports on stock and repairs for customers.
• Plan and issue shunts to ensure timely container movements.
• Process bonded requests.
• Manage internal tug access via Gate Management System / VBS, ensuring shunt completion as per plan.
• Liaise with senior managers for VBS slot planning and instructions.
• Book VBS for Pentalver and port movements, ensuring no missed bookings.
• Address Reefer-related queries, coordinating with Terminal MSO for settings and Genset releases.

Requirements:

• Attention to detail
• Strong team player
• Customer service focus
• Knowledge of container ISO standards (preferred)

Please note that due to the site's location, access is only possible by own transport.

About us:

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from major deep-sea ports to inland terminals, and a leader in UK Heavy Haul rail freight. We operate across Europe, connecting European countries with the UK seamlessly.

Our UK operations include multiple legal entities, such as Freightliner Group Ltd, Freightliner Heavy Haul Ltd, and Pentalver Ltd.

We prioritize our employees' growth and safety, offering developmental opportunities to help reach their full potential. We seek committed, reliable individuals with the necessary skills and experience. In return, we provide competitive pay, excellent benefits, a pension scheme, and a rewarding career.