Terminal Coordinator (Days)

Freightliner; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics operator in the UK seeks a Terminal Coordinator in Southampton. The role involves managing customer service requests, planning shunts, and overseeing cargo handling operations. The ideal candidate will have experience within shipping and transport, offering a supportive work environment with opportunities for career development.

Benefits

Competitive salary and benefits

Career development opportunities

Award-winning safety culture

Generous family-friendly provisions

Employee assistance programme

Qualifications

• Previous experience in shipping lines or port operations preferred.
• Strong written and verbal communication skills required.
• Knowledge of container ISO standards is ideal.

Responsibilities

• Handle customer queries and communication with shipping lines.
• Complete administration for yard services and cargo handling.
• Schedule workloads and container moves.

Skills

Attention to detail

Communication

Customer service focus

Team player

Job description

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title: Terminal Coordinator

Location: Southampton

Position Type: Permanent, full-time.

Hours of work: Monday to Friday - 45 hours per week (1 hour paid lunch break).

As a Terminal Coordinator you will be responsible for dealing with customer service requests, including but not limited to, depot related queries, all M&R related admin, Cargo admin and planning, shunt planning and delivery, bonded storage requests.

Why join us?

• Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme and life insurance coverage from day 1.
• Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be Work180 endorsed employer.
• Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.

Key responsibilities

• Handling all customer queries, including communications with shipping lines and hauliers.
• Complete administration for yard services, maintenance and repair and cargo handling.
• Preparing reports for customers detailing cargo handling reports and photos.
• Input shunt details into TOPS.
• Scheduling workloads and container moves for Cargo Handling, Shunt drivers and Maintenance and Repair.
• Plan & issue shunts to ensure all containers moved within relevant time frames.
• Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.

Requirements:

• Previous experience in a similar role within shipping lines, port operations, haulage and /or container handling operations.
• Attention to detail.
• Strong written and verbal communication.
• Strong team player.
• Demonstrate a strong customer service focus.
• Ideally have the knowledge of container ISO standards.

About us:

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are eager to welcome the most driven and capable individuals to our award-winning team. Apply today to start your journey with us!

Please be advised that successful appointments are subject to a satisfactory DBScheck.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.