Tenants Sales & Retention Team Leader

JR United Kingdom; Lincoln; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK company seeks a Tenants Sales & Retention Team Leader to drive team performance in sales and customer retention. This role focuses on mentoring, coaching, and managing a call center team to achieve high customer satisfaction and operational excellence, embedded in a customer-centric culture.

Qualifications

• 2+ years of experience in sales and call center team leadership.
• Ability to manage outbound telephony teams effectively.
• Experience in mentoring and supporting team members.

Responsibilities

• Mentor and support the team to improve sales and operational efficiency.
• Manage team activity to deliver excellent customer outcomes.
• Analyze processes and suggest improvements.

Skills

Collaborative working

Clear communication

Leadership

Customer focus

Commercial awareness

Analytical skills

Adaptability

Ownership

Innovation

Planning

IT proficiency

Education

Good GCSEs or equivalent in English and Maths

Higher education preferred

Job description

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Client:

pib Group

Location:

Lincoln, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

21.07.2025

Expiry Date:

04.09.2025

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Job Description:

Tenants Sales & Retention Team Leader

Job purpose: Ensuring that the team achieves targets and maintains quality and service standards through coaching, support, and motivation.

Key Responsibilities:

• Mentor and support the team to improve sales, retention, and operational efficiency.
• Manage the team to ensure high activity and call rates, delivering excellent customer outcomes.
• Review all lead and customer channels to ensure active management and achievement of SLAs and penetration rates.
• Motivate, coach, and support team members to meet performance expectations.
• Promote a customer-centric culture within the team.
• Analyze processes and suggest improvements within insurance functions.
• Drive training effectiveness and engagement strategies.
• Support the team to achieve 90% or higher on quality assessments.
• Develop coaching plans tailored to individual sales abilities and opportunities.
• Organize and lead team meetings for feedback and coaching.
• Conduct professional development meetings and support team growth.
• Prepare management reports as needed.
• Assist with resolving complex calls and complaints professionally, escalating as necessary.

Conduct Rules and Fitness & Propriety

All PIB employees must act with integrity and professionalism, adhering to FCA Conduct Rules and maintaining fitness and propriety through ongoing assessments and training.

Person Specification:

Qualifications: Good GCSEs or equivalent in English and Maths; higher education preferred.

Experience and Knowledge: Call centre team leadership, 2+ years in sales, outbound telephony team management.

Skills: Collaborative working, clear communication, leadership, customer focus, commercial awareness, analytical skills, adaptability, ownership, innovation, planning, and IT proficiency.

REF-222 731

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