Tenant Support Worker - TAFF184*

Taff Housing; Newport; On-site; GBP 23,000 - 28,000; Full time

Job summary

Taff Housing in Newport is looking for a dedicated Tenant Support Worker to join the Lighthouse Project in our Support Services team. You will help adults and families facing potential homelessness maintain tenancies and access housing-related support.

Based in Stow Park Church Community Centre, you will work in a busy, supportive environment, receive training, and contribute to improving outcomes for service users through collaborative, trauma-informed practices.

Qualifications

• Excellent knowledge/ability to work with vulnerable people.
• Knowledge/understanding of housing related support.
• Knowledge/understanding of landlord and tenant issues.
• Excellent numeracy and literacy skills.
• Ability to undertake assessments and develop support plans with service users.
• Ability to work with colleagues to achieve a shared vision.
• Understand the legal, ethical and strategic reasons for supporting workplace diversity.
• Ability to drive with full UK driving licence.

Responsibilities

• Provide housing-related support to adults and families living in Newport.
• Develop and implement support plans with service users.
• Coordinate with partners and services (Citizens Advice, Jobcentre Plus, DWP, Local Authorities, Social Services) to access relevant support.
• Promote trauma-informed, inclusive practice within the Lighthouse Project.

Skills

Vulnerable people support

Housing-related support

Landlord and tenant issues

Numeracy

Literacy

Needs assessment

Support planning

Team collaboration

Diversity awareness

Driving licence

Job description

Tenant Support Worker Job Pack

Closing Date: Wednesday, 16th September 2026

Tenant Support Worker - £25,812 per annum

We have an exciting opportunity for a Tenant Support Worker to join our busy Support Services team in Newport. The Lighthouse Project is a team of nine Support Workers who provide housing-related support to adults and families living in Newport who are facing potential homelessness or struggling to maintain or sustain their tenancies. To help us achieve positive outcomes, we work closely with many organisations, for example Citizens Advice, Jobcentre Plus, DWP, Local Authorities, and Social Services, to ensure that the people we support have access to all the relevant services available to them.

Our office is based in Stow Park Church Community Centre, which is a bustling environment for the local community and provides many services, including access to a food bank that reaches across Newport to those most in need. The role can be challenging. At Taff, we work in a psychologically informed way and aim to build resilience in people affected by trauma, which can bring many challenging emotions. Every member of the team at The Lighthouse Project helps create a supportive, inclusive, and welcoming workspace. You will also receive regular training and learning opportunities as we support you to progress in your career.

What You’ll Do

You will be a great support worker in Taff's Support Services department, ensuring that the needs of the service user are met within the specifics of the project. You will be passionate about the difference quality housing related support can make to people's lives.

What You’ll Bring To The Role

• Excellent Knowledge/ability to work with vulnerable people
• Knowledge/understanding of housing related support
• Knowledge/understanding of landlord and tenant issues
• Excellent numeracy and literacy skills
• Ability to undertake assessments and develop support plans with service users
• Ability to work with colleagues to achieve a shared vision
• Understand the legal, ethical and strategic reasons for supporting workplace diversity
• Ability to drive with full UK driving licence

Other Useful Information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Chris Woods at [e-mail]

Full details of the role can be found in the job pack -

Closing Date: Wednesday, 16th September 2026

Interview Date: Wednesday, 23rd September 2026

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.