Tenant Services Manager - Residential Property Management - Hull/Peterborough

Lambert Smith Hampton Limited; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property consultancy is seeking a Residential Property Manager in Peterborough. The role entails managing tenanted portfolios, ensuring compliance, and providing outstanding service to clients. Candidates must have experience in property management and strong communication skills.

Qualifications

• Experience in residential property management required.
• Excellent communication, literacy, and numeracy skills essential.
• Driving licence is necessary.

Responsibilities

• Manage daily operations of residential tenanted portfolios.
• Ensure compliance with health and safety standards.
• Arrange maintenance and repairs for properties.

Skills

Communication

Literacy

Numeracy

Education

ARLA or NFOPP qualifications

Tools

FIXLO

MRI

DATASTATION

Job description

About us

Lambert Smith Hampton (LSH) is one of the UK'sleading, and most progressive, property consultancies. LSH Residentialprovide a personalised service tailored to the requirements of each development, which is allocated a specific property manager. LSH offer a personal service which benefits from the advantages of support and assistance from a specialist nationwide company.

About The Position

1. Dealing with the day-to-day property management of residential tenanted portfolios and liaising with Client Landlords, Tenants and Contractors.
2. Ensuring that all activities are in accordance with the service level agreements between LSH Residential Property Management and our Clients as well as industry best practice.
3. This role combines private property management, corporate private rental management and social housing. Providing excellent customer service to all parties is the priority.

Key Responsibilities

• Instructing essential works and compliance testing to meet legislative certification requirements
• Arranging repairs and maintenance and refurbishments
• Monitoring contractors and on-site works
• Carrying out internal mid-term inspections as required
• Ensuring the properties meet compliance and Health & Safety standards
• Recording and reporting all compliance and maintenance issues
• Working to budget
• Monitoring lettings performance and void ratios Recording and reporting all financial matters

Essential Requirements:

• Experience in residential property management
• Experience is dealing with social housing Excellent communication skills
• Excellent literacy and numeracy skills Driving licence

Desirable Requirements:

• ARLA, NFOPP or other relevant industry qualifications Previous experience with FIXLO, MRI, DATASTATION or other property management systems

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.