Tenant & Resident Engagement Officer

Bassetlaw District Council; Worksop; On-site; GBP 30,000 - 33,000; Part time

Job summary

An ambitious and progressive Council is seeking a Tenant & Resident Engagement Officer to enhance tenant involvement and support community groups. This part-time role focuses on fostering engagement and improving services, requiring an enthusiastic individual with strong customer service skills and a passion for stakeholder participation. Join a team dedicated to making a positive impact in social housing and enjoy a generous benefits package, including flexible working and healthcare plans. If you're eager to contribute to community empowerment and service improvement, this opportunity is perfect for you.

Benefits

26-32 days holiday plus bank holidays

Free healthcare cash plan

Flexitime

Generous employee benefit package

Qualifications

• Experience in managing meetings and events related to tenant engagement.
• Knowledge of the housing business and customer service principles.

Responsibilities

• Support existing tenant/resident groups and encourage new ones.
• Facilitate focus groups and support tenant involvement in service scrutiny.

Skills

Interpersonal Skills

Customer Care Skills

Stakeholder Participation

Consultation Methods

Customer Insight Techniques

Job description

Tenant & Resident Engagement Officer – Permanent

Strategy & Engagement

Salary Grade 5 i.e. £30,060 - £32,654 per annum (pro rata for part time)
Part Time, 18.5 hours per week

We are an ambitious and progressive Council determined to be ranked among the best social housing providers in the Country. Exciting new opportunities have now arisen that will play a pivotal role in helping us to fully realise our aspirations and continue our improvement journey.

This is a varied and challenging role providing support to existing tenant/resident groups, encouraging new groups to form, facilitating focus groups, supporting the Tenant Forum and encouraging tenant involvement in scrutiny of services.

We are looking for an enthusiastic individual with a genuine interest in customer service and client relations, knowledge of the housing business, a passion to improve our services, and who shares and demonstrates our values of empowerment, respect, integrity, and adaptability.

As well as having excellent interpersonal and customer care skills, you will have experience in stakeholder participation, consultation methods, and customer insight techniques, as well as experience of coordinating and managing a range of meetings and events.

If you would like more information about the role, please contact Vanessa Cookson, Strategy & Engagement Manager on [phone].

We offer a generous employee benefit package including 26-32 days holiday plus bank holidays, free healthcare cash plan, flexitime, and so much more. You can read about all our employee benefits here.

We value the diversity of our people and actively encourage applications from all sections of the community. We maintain fair and well thought out recruitment processes at every stage to make sure that everyone is treated equally.

To apply please visit Jobs and careers | Bassetlaw District Council to upload your CV and covering letter, highlighting your relevant experience, qualifications, skills, and achievements.

Please note that the application process will require you to upload your CV. If you don't have one to upload, you can download a CV template we've created to help you get started.

Candidate Information Pack

Closing date: Sunday 27^th April 2025

We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role.

Interview date: w/c 12th May 2025