Tenant Liaison Officer

CIH International Housing Group; Halifax; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

29 days annual leave

Employer-contributed pension scheme

Enhanced Maternity/Paternity leave

Flexible Benefits

Employee Assistance Program

Job summary

Business Sureserve Energy Services North Ltd. in Halifax is seeking a Customer Service Coordinator to act as the vital link between residents, clients and our internal teams, ensuring clear communications and timely resolutions.

Based in our Halifax office, the role offers a salary of £28,000–£30,000, 29 days’ leave, a pension scheme and flexible benefits. You will manage complaints, build relationships and support project delivery in a fast-paced environment.

Qualifications

• Demonstrable success in a similar role.
• Driving License is required due to client site visits.
• Excellent customer service skills and the ability to produce high-quality reports.
• A strong communicator with the ability to manage complaints effectively
• Competent in MS Office (Word & Excel).
• Highly organized with excellent attention to detail and the ability to work an ever changing workload.

Responsibilities

• Manage and resolve complaints in line with company procedures.
• Develop strong working relationships with client representatives and housing departments to ensure consistent information flow.
• Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly.
• Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion.
• Arrange appointments for surveys and works, ensuring all dates are confirmed in writing.
• Create and maintain accurate plot files (paper and electronic) and assist in project management meetings.
• Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions.
• Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery.

Skills

Customer service

Communication

Complaint management

MS Office

Tools

MS Word

MS Excel

Job description

Excellence is not just an expectation, it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

This fast paced role will see you work from our Halifax office and be the vital link between residents, sub-contractors, clients and our internal team, ensuring positive relationships and effective communication throughout every engagement.

Key Responsibilities

• Manage and resolve complaints in line with company procedures.
• Develop strong working relationships with client representatives and housing departments to ensure consistent information flow.
• Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly.
• Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion.
• Arrange appointments for surveys and works, ensuring all dates are confirmed in writing.
• Create and maintain accurate plot files (paper and electronic) and assist in project management meetings.
• Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions.
• Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery.

Experience & Skills Required

• Demonstrable success in a similar role.
• Driving License is required due to client site visits.
• Excellent customer service skills and the ability to produce high-quality reports.
• A strong communicator with the ability to manage complaints effectively
• Competent in MS Office (Word & Excel).
• Highly organized with excellent attention to detail and the ability to work an ever changing workload.

What We Offer

• £27,000-£30,000
• 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).
• Employer-contributed pension scheme
• Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.

Our Commitment We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the communities in which we work. We aim to provide every employee the support to fulfill their professional and personal potential.

Note: Successful applicants must provide evidence of eligibility to work in the UK. A DBS check will be conducted prior to employment.

Business Sureserve Energy Services North Ltd. Locations Halifax Yearly salary £28,000 - £30,000 Employment type Full-time