Tenant Liaison Officer

Hays Construction and Property; Grimsby; On-site; GBP 1,000; Full time

Job summary

A leading construction and maintenance business in Grimsby is seeking a Tenant Liaison Officer for temporary work until March 26. The role involves supporting residents, maintaining communications about property works, and ensuring customer satisfaction. Ideal candidates will have customer service experience in the housing or property sectors and excellent organizational skills.

Benefits

28 days holiday

Free parking on site

Weekly pay

Long-term work

Qualifications

• Previous experience in an office-based customer service/administration position.
• Experience speaking to residents/homeowners/tenants is ideal.
• Full UK driving licence required.

Responsibilities

• Build and maintain positive relationships with residents.
• Conduct pre-works home visits and assist with moving/storage.
• Undertake customer satisfaction surveys and support complaints.

Skills

Customer Service

Time Management

Organizational Skills

IT Literacy

Job description

Tenant Liaison Officer - Grimsby - Housing / Property sector

Your new company
A leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26.

Working hours are Monday to Friday, 8am-4.30pm.
This is predominantly a site-based role, with occasional travel to sites as and when required.

Your new role
As a Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties.

Your responsibilities will include:

• Building and maintaining positive relationships
• Contacting residents - via phone & email
• Developing tailored support plans
• Conducting pre-works home visits, assisting with the moving and storage of possessions
• Keeping residents informed throughout the works
• Undertaking customer satisfaction surveys, supporting resident complaints
• Completing administration duties

What you'll need to succeed

You'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors.
Experience speaking to residents/homeowners/tenants is ideal.
You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential ).
You will live within a commutable distance of Grimsby.

What you'll get in return

You'll receive an hourly rate of up to 17.00ph PAYE or Umbrella plus 28 days holiday.
Working hours are Monday to Friday, 8am to 4.30pm.
Free parking is available on site.Weekly pay.
Long-term work.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)