Tenant Liaison Coordinator

Cross Keys Homes; Peterborough; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

A housing association is seeking a Tenant Liaison Coordinator to connect with residents and contractors in Peterborough. The role requires a strong customer service background and exceptional communication skills. Responsibilities include resolving issues, coordinating compliance testing, and updating asset data. Enjoy a supportive environment and the chance to make a real impact in residents' lives. Full-time, with a salary of £33,765 - £35,542 per annum.

Qualifications

• Strong background in customer service, especially within housing or property services.
• Calm, tactful, and resilient in handling complaints.
• Organised and self-motivated with time management skills.

Responsibilities

• Be the go-to contact for residents, ensuring communication and swift issue resolution.
• Lead access coordination for compliance testing programmes.
• Collaborate with contractors and resolve non-access cases.

Skills

Customer service

Communication

Relationship-building

Organisational skills

IT skills

Education

GCSE Grade 4/C in English and Maths

Tools

Microsoft Office

Job description

Overview

Tenant Liaison Coordinator – Peterborough / Remote

£33,765 - £35,542 per annum • Full-time Monday - Friday 9am - 5pm

Home-based with visits to Peterborough Head Office

Are you a people-first problem solver with a passion for customer service? Do you thrive on building trust, resolving issues, and making a real difference in residents' lives?

We're looking for a proactive and personable Tenant Liaison Co-ordinator to join our Planned and Cyclical Services Team. You'll be the vital link between our residents, contractors, and internal teams, ensuring smooth communication and top-tier service delivery across repairs, planned works, and compliance programmes.

What you'll be doing

• Be the go-to contact for residents, ensuring clear communication and swift resolution of issues.
• Lead access coordination for gas and electrical testing programmes driving 100% compliance.
• Collaborate with contractors and legal teams to resolve non-access cases.
• Own customer feedback and complaints, turning challenges into positive outcomes.
• Support surveyors and tenancy teams with resident visits and consultations.
• Keep asset data accurate and up-to-date to support performance reporting.

What we're looking for

• A strong background in customer service especially within housing or property services.
• Confident communicator with great influencing and relationship-building skills.
• Calm, tactful, and resilient when handling complaints or sensitive situations.
• Organised and self-motivated, you know how to manage your time and priorities.
• IT savvy, with solid Microsoft Office skills.

Bonus points if you have

• Knowledge of housing services, repairs, and maintenance.
• Experience working in a performance-driven environment.

Requirements

• GCSE Grade 4/C or above (or equivalent) in English and Maths.
• Full UK driving licence and access to a suitably insured vehicle.
• Willingness to attend occasional out-of-hours meetings or events.

Ready to make a difference?

We may close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay