Tenancy Sustainment Recovery Coordinator

Prestige Recruitment Specialists; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Tenancy Sustainment Recovery Coordinator in Hull. In this role, you will provide compassionate support to individuals at risk of losing their tenancy due to drug and alcohol issues. Key responsibilities include creating support plans, accessing treatment services, and collaborating with agencies. This full-time position offers a competitive salary and opportunities for career development.

Benefits

Competitive salary

Career development and training opportunities

Access to employee wellbeing programme

Supportive team environment

Opportunity to change lives

Qualifications

• Experience supporting clients with drug and alcohol issues is essential.
• Strong communication skills are required for effective client interaction.
• Understanding of trauma-informed practice and safeguarding is crucial.

Responsibilities

• Provide personalized support to clients in maintaining their tenancy.
• Help individuals access necessary treatment and support services.
• Maintain case notes and support plans accurately.

Skills

Experience supporting people with complex needs

Strong communication and motivational skills

Understanding of safeguarding and risk management

Able to manage a varied caseload

Comfortable using Microsoft Office

Flexible and resilient

Job description

Tenancy Sustainment Recovery Coordinator

Location: Hull
Salary: 14.28- 16.41 per hour (dependent on experience)
Contract Type: Full-time Permanent

About the Role:

Prestige Recruitment are looking for a compassionate and proactive Tenancy Sustainment Recovery Coordinator to join our clients service team.

In this rewarding role, you'll work closely with individuals who have drug and/or alcohol issues and are at risk of losing their tenancy - or moving into accommodation for the first time. You'll help them build the skills, confidence, and connections they need to live independently and sustain long-term housing.

Key Responsibilities:

• Provide personalised, trauma-informed support to clients in their own homes or new accommodation

• Help individuals access drug and alcohol treatment, harm reduction, and mental health support

• Work collaboratively with partner agencies, including health, housing, and social care

• Assist with practical housing needs like benefits, furniture, and tenancy paperwork

• Create and regularly review support plans and risk assessments

• Maintain accurate case notes using the case management system

• Occasionally work evenings/weekends as part of a rota

• Promote independence and positive community engagement

What We're Looking For:

• Experience supporting people with complex needs (e.g. substance misuse, homelessness, mental health)

• Strong communication and motivational skills (e.g. using models like Motivational Interviewing)

• Understanding of safeguarding, risk management, and trauma-informed practice

• Able to work independently and manage a varied caseload

• Comfortable using Microsoft Office and case management systems

• Flexible, resilient, and committed to making a positive impact

What We Offer:

• Competitive salary

• Career development and training opportunities

• Access to employee wellbeing programme

• Supportive and inclusive team environment

• The opportunity to truly change lives every day