Tenancy Sustainment Officer / Service Coordinator

Morgan Hunt UK Limited; Blackburn; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Tenancy Sustainment Officer / Service Coordinator to support vulnerable people in Blackburn. The role involves maintaining high customer service, managing housing functions, and helping clients sustain their tenancies through community support. This position is temporary until March 2026, with a salary of £15.00 - £16.00 per hour for a 37.5 hours per week commitment.

Qualifications

• Experience in working with vulnerable clients and supporting people to maintain a tenancy.
• Ability to handle rent collection and arrears management.
• Strong customer service skills.

Responsibilities

• Provide a high level of customer service.
• Manage housing functions like rent collection.
• Develop independent living skills for individuals.
• Complete risk assessments and support plans.

Skills

Experience with vulnerable clients

Customer service

Housing management

Risk assessment

Job description

Tenancy Sustainment Officer / Service Coordinator

Blackburn

Temporary - ongoing until March 2026

37.5 hours per week

£15.00 - £16.00 per hour

Our client

Morgan Hunt is working with an organisation who provide specialist housing and support services to vulnerable people including asylum seekers, ex-offenders, expectant and new mums, people with mental health issues, recovering addicts, survivors of domestic abuse, those who are homeless or at risk of becoming homeless and young people leaving care.

We are looking to recruit a Tenancy Sustainment Officer / Service Coordinator for a service in Blackburn. The service comprises units of self-contained accommodation and supports medium - high risk, vulnerable people. Hours of work are Monday - Friday, 9am - 5pm and this is an ongoing temporary contract until March 2026.

The role - Tenancy Sustainment Officer / Service Coordinator

As a Tenancy Sustainment Officer / Service Coordinator you are responsible for.

• Maintaining a consistently high level of customer service that enhances the quality of life for tenants by providing safe, secure, and attractive environments, creating sustainable communities.
• Delivering the housing management functions of the business.
• Rent collection and arrears management.
• Void management including allocation and sign ups.
• Health and safety / compliance management.
• Signposting clients to organisations within the community for additional support.
• Develop independent living skills to encourage individuals to sustain a tenancy long term.
• Ensure individuals have access to the correct benefit entitlement where required.
• Complete risk assessments and personalised support plans to enable positive outcomes.
• Ensure accurate records are kept in relation to each client.

The candidate

A successful Tenancy Sustainment Officer / Service Coordinator will have experience in working with vulnerable clients and supporting people to maintain a tenancy through delivery of intensive housing management functions and customer service. Due to the nature of the role an Enhanced DBS is required.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.