Tenancy Support Practitioner

Glow; Stoke-on-Trent; On-site; GBP 26,000 - 31,000; Full time

Job summary

Une organisation dynamique cherche un Tenancy Support Practitioner pour aider les personnes ayant connu le sans-abrisme à trouver un logement stable. En utilisant une approche centrée sur la personne, vous aiderez les locataires à maintenir leur indépendance tout en travaillant avec une équipe compatissante. Des compétences en gestion de cas et une expérience en soutien aux adultes vulnérables sont essentielles.

Benefits

Remises sur des détaillants de grande consommation

Membre de gym à prix réduit

Programme d'assistance aux employés

Qualifications

• Expérience d'au moins 12 mois dans le soutien aux adultes en difficulté.
• Compréhension des questions de logement et d'itinérance.
• Compétences de base en informatique (Outlook, Word, Excel, Access).

Responsibilities

• Soutenir les locataires par une évaluation des besoins.
• Maximiser les revenus via des conseils pratiques.
• Encourager l'engagement avec des services externes.

Skills

Empathie

Gestion de cas

Compétences en informatique

Education

Expérience de 12 mois avec des adultes ayant des besoins complexes

Job description

Salary £26,178

Location Stoke on Trent

Hours per week 37.5

Contract type Permanent

This is a Permanent, Salaried vacancy that will close in 25 days at 23:59 BST.

The role

Do you want to make a real difference in people’s lives? We're looking for someone passionate, empathetic, and proactive to join our team as a Tenancy Support Practitioner specialising in local lettings.

You’ll work alongside our Landlord Liaison Officer to help people with a history of rough sleeping move into safe, secure homes in the private rented sector. Using a person-centred approach, you’ll support tenants in maintaining their tenancies—helping them feel confident and independent in their new homes. This is a mobile role, so a full driving license and access to a vehicle are essential.

Job Requirements

• Support tenants by assessing their needs and offering tailored, goal-focused support.
• Help maximise their income through practical advice.
• Encourage engagement with external services to build life skills and confidence.
• Promote independence through compassionate, person-first support.
• Work closely with your team and always be led by empathy.

What We’re Looking For

• At least 12 months’ experience working with adults who have complex needs, such as homelessness, domestic abuse, mental or physical health issues, substance or alcohol use, or learning disabilities.
• A good understanding of housing, welfare reform, and homelessness issues.
• Basic IT skills, including Outlook, Word, Excel, and Access.
• Someone who is genuine, honest, and empathetic—able to support others without judgment.
• Professionalism when handling sensitive and confidential information.
• A full UK driving license and access to a vehicle.
• Willingness to undergo a DBS check.

We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note, we will be interviewing as we go along and therefore the application may close earlier than stated.

#Stoke #StokeonTrent #TenancySupportPractitioner #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Who We Are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

Why choose us

No Matter What Brand You're Working With Across The Honeycomb Group, You Can Trust Us To Look After You. Creating a Happy Home Doesn't Just Apply To Our Customers, It Applies To Our Staff Too. That's Why We Offer

• A range of discounts at many high-street retailers and well-known brands.
• Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
• We offer flexible working, to help you manage your work-life balance.
• Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
• We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
• A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
• Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
• Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
• Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.