Tenancy Support Practitioner

Honeycomb Group; Hempstalls; On-site; GBP 27,000; Full time

Job summary

A leading support service provider is seeking a passionate Tenancy Support Practitioner to help clients with complex needs transition to secure housing. You'll assess needs, provide tailored support, and foster independence through a compassionate approach. This mobile role requires a full driving license.

Qualifications

• At least 12 months' experience with adults having complex needs.
• Good understanding of housing and homelessness issues.
• UK driving license and access to a vehicle.

Responsibilities

• Support tenants by assessing needs and offering goal-focused support.
• Maximise income through practical advice.
• Encourage engagement with external services.

Skills

Empathy

Compassion

Communication

Problem Solving

Tools

Outlook

Word

Excel

Access

Job description

Tenancy Support Practitioner

GBP26,178

Stoke on Trent

Hours per week 37.5

Contract type Permanent

Do you want to make a real difference in people's lives? Our client is looking for someone passionate, empathetic, and proactive to join their team as a Tenancy Support Practitioner specialising in local lettings.

You'll work alongside their Landlord Liaison Officer to help people with a history of rough sleeping move into safe, secure homes in the private rented sector. Using a person-centred approach, you'll support tenants in maintaining their tenancies-helping them feel confident and independent in their new homes. This is a mobile role, so a full driving license and access to a vehicle are essential.

Job requirements

- Support tenants by assessing their needs and offering tailored, goal-focused support. - Help maximise their income through practical advice. - Encourage engagement with external services to build life skills and confidence. - Promote independence through compassionate, person-first support. - Work closely with your team and always be led by empathy.

What they're looking for

- At least 12 months' experience working with adults who have complex needs, such as homelessness, domestic abuse, mental or physical health issues, substance or alcohol use, or learning disabilities. - A good understanding of housing, welfare reform, and homelessness issues - Basic IT skills, including Outlook, Word, Excel, and Access. - Someone who is genuine, honest, and empathetic-able to support others without judgment. - Professionalism when handling sensitive and confidential information. - A full UK driving license and access to a vehicle. - Willingness to undergo a DBS check.

They also welcome people with transferable skills and lived experience-your journey can be part of someone else's success story.

Help them give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note, they will be interviewing as they go along and therefore the application may close earlier than stated.