Tenancy Support Officer

The Sovini Group; Liverpool; On-site; GBP 33,000; Full time

Job summary

A supportive housing organization is seeking a Tenancy Support Officer to help homeless individuals transition to their homes in Sefton. The role requires strong communication skills and experience working with vulnerable populations. Candidates should have a relevant qualification and a commitment to equality and diversity. This is a full-time, fixed-term position until March 2026 with a competitive salary of £32,637. Benefits include career development and well-being programs.

Benefits

28 days holiday increasing with service

Cycle to Work Scheme

Group personal pension scheme

Life Assurance

Career development opportunities

Corporate discount scheme

Staff well-being and 'feel-good' programme

Qualifications

• Experience of working with rough sleepers and proactive case management.
• Ability to assess needs and manage risks effectively.
• Good knowledge of relevant legislation and best practices.

Responsibilities

• Support homeless people in accessing and transitioning to their new homes.
• Act as a representative at meetings for the organization.
• Build effective relationships with external agencies and stakeholders.

Skills

Problem solving

Communication

Interpersonal skills

Relationship building

Advocacy

Teamwork

Education

GCSE level 4 or above in English

Ofqual regulated CIH (3,5,7) Qualification or commitment to work towards

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination. Inclusivity matters - We recognise candidates may have diverse needs, and we will always look to support this throughout the process. If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group. This position is a Fixed Term Contract until 31st of March 2026. As a Tenancy Support Officer, you will be expected to:

• The Tenancy Support Officer will support homeless people to access and transition into their own home within the borough of Sefton.
• You will enable and support the person to move into their new home, develop the skills to live independently and manage a tenancy.
• You will act as a representative for the organisation at internal and external meetings.
• You will have experience of proactively working with rough sleepers, you will have excellent problem solving, communication and interpersonal skills.
• You will also have a good knowledge of relevant legislation, best practice and have the resilience to deal with challenging situations and deliver sustainable outcomes for our customers
• Commit to the CIH 7 Professional Standards of Conduct in your day-to-day activities. - For OVH/PCHA only.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
• GCSE level 4 or above, English is essential.
• You will have experience of assessing needs, risk and proactive case management.
• Experience of building effective relationships external agencies and stakeholders.
• Successful record of building relationships with customers.
• Working with frequently changing priorities to meet deadlines.
• Demonstrate a good knowledge of relevant legislation, best practice and have the resilience to deal with challenging situations and deliver sustainable outcomes for our customers.
• Knowledge of the range of statutory and voluntary agencies working in the area
• Communicate clearly, tactfully and effectively with a range of people by telephone, in writing, or and in person, often over sensitive and/or complex issues.
• Prioritise, manage and case record own workload and work flexibly to meet the needs of the service.
• Ability to take initiative and to problem solve.
• High level of influencing and advocacy skills.
• Ability and willingness to develop skills to enhance practice and the service.
• Understanding and commitment to the principles of equal opportunities relevant to housing services and employment.
• Ability to drive, hold a current driving licence and have access to a vehicle.
• Excellent communication skills, possessing the ability to communicate with staff at all levels of the Organisation across multiple communication channels including Teams and face-to-face.
• Ability to use Microsoft office including Excel, PowerPoint and Word.
• Ability to work in an agile working environment.
• Team player with the ability to work off own initiative.
• Ofqual regulated CIH (3,5,7) Qualification or the commitment to work towards.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Group's values in your day to day job role - Success, Passion, Authenticity, Courage, Enterprise.
• Experience or Knowledge of the below would be advantageous but not essential:
• Recognised qualification in Housing, Social Care or Health.
• Previous experience of working in supported or social housing.
• Competitive salary - £ 32,637.00
• Hours - 36 hours per week (Monday-Friday).
• Agile working
• 28 days holiday increasing with service.
• Cycle to Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and 'feel-good' programme.