Tenancy Support Caseworker

AD WARRIOR; West Midlands; On-site; GBP 29,000 - 36,000; Full time

Job summary

AD WARRIOR is seeking a Tenancy Support Caseworker to join our Locality Team across the West Midlands, including Shropshire, Herefordshire, Birmingham, and surrounding areas. You will help customers stay housed by delivering personalised support and practical budgeting assistance.

The role requires experience in housing support, welfare benefits knowledge, and strong communication. You will engage with clients at home, coordinate with agencies, and maintain case records to monitor outcomes.

Qualifications

• Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation.
• Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies.
• Experience of working with vulnerable customers, including those with mental health needs.
• Confidence in multi-agency working and relationship-building.
• Strong communication, organisation, and case management skills.
• Empathy, resilience, and the ability to work sensitively and professionally.
• A commitment to equality, diversity, and continuous improvement.
• A full driving licence and access to a vehicle for work purposes.

Responsibilities

• Provide tailored support and advice to customers, including regular engagement and home visits.
• Assess customer needs and develop outcome-focused, person-centred support plans.
• Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
• Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
• Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
• Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
• Attend and contribute to multi-agency meetings to support positive customer outcomes.
• Maintain accurate case records and ensure effective referrals and follow-up.
• Build strong local partnerships and help highlight gaps in services within your locality.

Job description

Tenancy Support Caseworker

Location: West Midlands(e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester)

Salary: £32,300 per annum

Vacancy Type: Permanent, Full time (37.5 hours per week)

At the organisation,their customers are at the heart of everything they do. They’re looking for aTenancy Support Caseworkerto join their Locality Team across theWest (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester),ensuring their customers receive high quality, responsive and personalised support.

What you’ll be doing:

• Provide tailored support and advice to customers, including regular engagement and home visits.
• Assess customer needs and develop outcome-focused, person-centred support plans.
• Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
• Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
• Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
• Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
• Attend and contribute to multi-agency meetings to support positive customer outcomes.
• Maintain accurate case records and ensure effective referrals and follow-up.
• Build strong local partnerships and help highlight gaps in services within your locality.

What they’re looking for:

• Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation.
• Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies.
• Experience of working with vulnerable customers, including those with mental health needs.
• Confidence in multi-agency working and relationship-building.
• Strong communication, organisation, and case management skills.
• Empathy, resilience, and the ability to work sensitively and professionally.
• A commitment to equality, diversity, and continuous improvement.
• A full driving licence and access to a vehicle for work purposes.

Discover the organisation:

The organisation is one of the UK’s largest social housing providers, driven by their purpose that everyone has a place to call home. With around 40,000 homes, they proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Their mission is to make a difference to their customers and communities through quality homes and great services that reflect their social ethos. Guided by their vision to be the most trusted, inspiring and sustainable provider of affordable homes, they offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything they do is centred on their customers. They build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, they are helping shape stronger communities for the future.

They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix