Tenancy Specialist Triage Officer

TN United Kingdom; Norwich; Remote; GBP 40,000 - 60,000; Full time

Job summary

An innovative firm is looking for a Tenancy Specialist Triage Officer to manage high-risk cases involving domestic abuse and harassment. This fully remote role requires expertise in risk assessment and CRM software, along with excellent communication and problem-solving skills. The successful candidate will engage empathetically with victims while ensuring accurate documentation and effective collaboration across teams. If you are resilient, adaptable, and passionate about making a difference, this opportunity is perfect for you.

Qualifications

• Experience in housing management and dealing with high-risk cases.
• Ability to handle sensitive information and maintain professionalism.

Responsibilities

• Conduct initial victim contact and interviews.
• Log reports and manage sensitive information accurately.

Skills

Risk Assessment

Information Review

Communication Skills

Problem-Solving Skills

Empathy

Organizational Skills

Tools

CRM Software

Job description

Job Title: Tenancy Specialist Triage Officer

Location: Fully Remote

Working Days: Monday - Friday

Hourly Rate: £18.74 (PAYE)

Posted: 24/05/2024

Expiry Date: 10/06/2025

Job Description:

We are seeking a Tenancy Specialist Triage Officer with a background in housing management. This role involves handling high-risk cases such as hate crime, domestic abuse, stalking, and harassment, requiring excellent risk assessment and information review skills. The position is fully remote, with a typical day split evenly between victim contact and administrative work.

Responsibilities include:

• Making initial contact with victims and conducting interviews.
• Devising action plans and completing safeguarding referrals for high-risk cases.
• Accurately logging reports and managing sensitive information.
• Working with CRM software to track case progress.
• Engaging with victims empathetically and professionally.

Requirements:

• Experience investigating ASB with positive outcomes.
• Knowledge of relevant legislation related to ASB.
• Proficiency in CRM software and principles.
• Ability to handle sensitive information calmly and professionally.
• Excellent listening, communication, and problem-solving skills.
• Resilient, adaptable, and well-organized.
• Ability to build effective relationships across teams and agencies.