Tenancy Services Officer

Harris Hill Charity Recruitment Specialists; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Harris Hill Charity Recruitment Specialists is seeking a Tenancy Services Officer to provide high-quality tenancy management services across 200 homes in Bromley and SE London. The role focuses on building relationships with residents, managing housing issues, and ensuring community well-being. The ideal candidate will have experience in housing management and strong communication skills.

Qualifications

• 3+ years experience in housing management or similar frontline role.
• Confident communicator who can manage complex issues.
• Strong IT skills and a full UK driving license.

Responsibilities

• Deliver responsive housing service and support residents.
• Manage lettings, income recovery, and ASB cases.
• Conduct tenancy audits and property visits.

Skills

Communication

Empathy

Organizational Skills

Job description

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Harris Hill Charity Recruitment Specialists provided pay range

This range is provided by Harris Hill Charity Recruitment Specialists. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Harris Hill Charity Recruitment Specialists

Director - Projects, Programmes and Business Support Harris Hill Charity Recruitment Specialists

Harris Hill are excited to be working with a values-driven housing provider to recruit a passionate and proactive Tenancy Services Officer to deliver high-quality tenancy management services across approximately 200 homes in Bromley and SE London.

This role is all about building strong relationships with residents, supporting them to sustain their tenancies, and ensuring communities thrive. You'll manage a wide range of housing issues including lettings, income recovery, ASB, and estate inspections—working closely with local authority partners and internal teams.

Key responsibilities:

• Deliver a responsive, face-to-face housing service
• Support residents with complex needs, focusing on tenancy sustainment
• Manage voids, lettings, arrears, and ASB cases
• Conduct tenancy audits and property visits
• Encourage resident involvement and service improvement

What we’re looking for:

• 3 years+ experience in housing management or a similar frontline role
• A confident, people-focused communicator who can manage complex issues with empathy and professionalism
• Strong IT and organisational skills
• A full UK driving licence and access to a vehicle

In return, you'll join an organisation that values integrity, ambition, kindness, respect, and collaboration—putting residents at the heart of everything they do.

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be

contacted with more information.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations and Housing and Community Development

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