Tenancy Services Officer

WMJobs; Atherstone; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible working

Learning and Development opportunities

Family Friendly Policies

Compassionate leave

Job summary

North Warwickshire Borough Council is seeking a proactive Tenancy Services Officer to join our Housing Team. You will manage a diverse portfolio of council tenancies, ensuring residents sustain their homes and communities while delivering a high-quality housing management service.

The role involves working with over 2,600 tenants, collecting rent, resolving tenancy issues, and enforcing tenancy conditions where needed. A full valid driving licence is required.

Qualifications

• Experience in social housing or similar customer-focused environment.
• Ability to manage varied workload and competing priorities.
• Confidence in handling challenging situations professionally.
• Strong IT and organisational skills.

Responsibilities

• Manage and sustain council tenancies.
• Collect rent and income.
• Investigate and resolve tenancy issues and complaints.
• Enforce tenancy conditions where necessary.
• Maintain safe, well-managed homes.

Skills

Housing legislation knowledge

Communication skills

Workload management

Professional handling of challenging情况

IT proficiency

Team-oriented

Tools

IT systems

Job description

£34,434 - £36,363 per annum
37 hours per week

Make a Difference. Sustain Tenancies. Provide Excellent Services.

North Warwickshire Borough Council, Housing Division

Role Overview

North Warwickshire Borough Council is looking for an enthusiastic and proactive Tenancy Services Officer to join our Housing Team. This is an exciting opportunity to manage a diverse portfolio of council tenancies, helping residents to sustain their homes and communities while delivering a high-quality housing management service.

North Warwickshire Borough Council provides housing services to over 2,600 tenants. As a Tenancy Services Officer, you will be at the heart of our neighbourhoods, working directly with tenants to:

• Manage and sustain council tenancies
• Collect rent and income
• Investigate and resolve tenancy issues and complaints
• Enforce tenancy conditions where necessary
• Maintain safe, well-managed homes

No two days are the same. This role is ideal for someone who enjoys balancing customer support with tenancy enforcement and who is motivated by achieving positive outcomes for residents. You will also have a full valid driving licence.

Requirements

You will have experience working in social housing or a similar customer-focused environment and be able to demonstrate:

• Knowledge of housing legislation, regulation and good practice
• Excellent communication and people skills
• The ability to manage a varied workload and competing priorities
• Confidence in handling challenging situations professionally
• Strong IT and organisational skills
• A collaborative approach and commitment to delivering outstanding services

Benefits

The Council offers an excellent employment package with:

• Generous annual leave allowance (including statutory Bank Holidays and 2 extra statutory days)
• Local Government Pension Scheme, with an employer contribution rate of 22.1%
• Flexible working (including hybrid working) available for certain roles
• Learning and Development opportunities
• Family Friendly Policies
• Generous compassionate leave

Closing Date

The closing date for the receipt of applications is Monday 31st August 2026.