Tenancy Progression Coordinator

JR United Kingdom; Reading; On-site; GBP 27,000; Full time

Job summary

An established industry player in property management is seeking a Tenancy Progression Coordinator to enhance tenant experiences from reservation to move-in. This role is pivotal in managing tenancy administration, ensuring compliance, and maintaining high occupancy rates. The ideal candidate will possess strong organisational skills, a proactive approach, and a commitment to exceptional customer service. Join a dynamic team and play a key role in delivering high-quality rental experiences while navigating the complexities of tenancy management. This opportunity offers a chance to make a significant impact in a fast-growing sector.

Qualifications

• Experience in lettings or property management is preferred.
• Strong organisational skills and attention to detail are essential.

Responsibilities

• Administer tenancy files and ensure smooth transitions for tenants.
• Coordinate referencing processes and communicate with tenants effectively.
• Maintain tenancy records and provide exceptional customer service.

Skills

Organisational Skills

Customer Service

Attention to Detail

Proactive Mindset

Education

Experience in lettings or property management

Knowledge of landlord-tenant laws

Tools

Microsoft Office

CRM Software

Job description

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Client:

DiSRUPT Recruitment Agency | B Corp

Location:

Reading, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Location – Reading

Salary - £27k

Our client is a fast-growing provider of high-quality, professionally managed rental homes in the UK.

As a Tenancy Progression Coordinator, you'll play a critical role in ensuring a smooth, customer-focused journey from reservation to move-in for new tenants. You will be responsible for managing the administration of new and renewing tenancies, reducing void periods, and maintaining high occupancy rates and up-to-date tenancy records. You’ll act as a key liaison between tenants, the lettings team, and internal stakeholders to ensure all processes are handled efficiently and compliantly.

Key Responsibilities

• Administer tenancy files from reservation through to move-in, ensuring all deadlines are met.
• Oversee tenancy renewals, communicating clearly with tenants on renewal options and timelines.
• Coordinate the referencing process, ensuring timely follow-ups and the receipt of satisfactory references.
• Act as the main point of contact for applicants during the referencing and pre-tenancy phase.
• Draft and issue tenancy agreements, process upfront payments, and set up Direct Debits for rent collection.
• Maintain and update the tenancy progression database, ensuring accurate and real-time file status tracking.
• Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms.
• Prepare and send lease renewal notices in accordance with company policies and legal requirements.
• Prepare and issue compliance documentation in accordance with legal and regulatory requirements.
• Monitor and manage the progression process to minimize void periods and maximize revenue.
• Provide exceptional customer service throughout the move-in process to ensure tenant satisfaction.
• Support the wider Lettings Team with ad hoc duties and collaborative goals.

What We're Looking For

• Previous experience in lettings, property management, or customer service roles preferred.
• Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office suite and CRM software.
• Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals.
• Ability to work independently and collaboratively within a team environment.
• Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents.
• Flexibility to adapt to changing priorities and work under tight deadlines.