Tenancy Operations Executive

Home Made; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Home Made, a leader in prop-tech lettings, is seeking a Tenancy Operations Executive to join their vibrant team. This role involves managing tenancy processes, enhancing customer experience, and ensuring compliance with relevant regulations. The ideal candidate will thrive in a dynamic startup environment and possess excellent communication and organizational skills. Join us to revolutionize the rental industry!

Benefits

24 days annual leave + your birthday off!

Modern, state of the art offices

Employee discounts for stores and cinema

Yearly Half Day Charity Day

Office Social Events

On site gym access and showers

Weekly Friday 5pm Happy Hour

Learning and Development Programme opportunities

Qualifications

• Excels in verbal and written communication.
• Builds strong connections through interpersonal skills.
• Navigates administrative tasks effectively.

Responsibilities

• Manage key tenancy processes from intent to move-in.
• Champion customer-centric journey for tenants.
• Ensure compliance with relevant legislation.

Skills

Verbal communication

Interpersonal skills

Customer service

Problem-solving

Organizational skills

Job description

Tenancy Operations Executive|Home Made

Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made?

Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We're seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental industry.

So, if you love the energy of a startup,eager to play a role in team building and expansion, and dream of shaking up the rental industry, then this role is for you!

Salary:depending on experience

Working hours: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu

Office location:Southwark (office base role, 1 day WFH post probation), note that the Saturday 1/2 day is WFH)

The role:

Includes but not limited to…

• Working through key processes from the moment a payment of intent is received through to move in.
• Champion a customer-centric journey for tenants, conducting introductory calls, daily check-ins, and ensuring their needs are central to achieving the move-in milestone.
• Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations.
• Collaborate closely with the sales team to smoothly convert deals into tenancies, particularly when deals encounter hurdles.
• Organising and managing third party tenancy services
• Organising logistics including pre-tenancy maintenance
• Monitor deposit registration processes to ensure compliance with relevant regulations.
• Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey

About You:

• You excel in verbal andwritten communication
• Builds strong connections through interpersonal skills and top-notch customer service
• Navigates administrative tasks like a pro, keeping things running smoothly
• Drives for results, always seeking effective solutions

Benefits of working with us:

• Annual Leave: 24 days leave + your birthday off!
• Modern, state of the art offices
• Employee Perks: discounts for stores, cinema etc
• Yearly Half Day Charity Day
• Office Social Events (Summer and Winter Parties)
• Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
• Mental Health First Aiders
• On site Gym access, showers (towels & shower gel), and indoor bike storage
• Weekly Friday 5pm Happy Hour in the office
• Opportunities to upskill in your career through our Learning and Development Programme

Interview Process:

• Application: Application & CV - help us get to know you
• 1st Round: Video Interview
• 2nd Round: Online Assessment
• 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.

All applicants will be considered for employment without regard to any characteristic protected by law.Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [e-mail].