Tenancy MOT Officer (Property & Housing)

Trent & Dove Housing; Carnforth; On-site; GBP 28,000 - 36,000; Full time

Job summary

Trent & Dove Housing is seeking a Tenancy MOT Officer to help protect homes, maintain accurate tenancy records and support repairs, compliance and investment decisions. Through scheduled home visits you will assess property condition, verify occupancy and identify tenancy breaches, working closely with Housing Officers and Asset Management teams.

You'll use digital systems to capture inspection data, communicate findings clearly, and escalate issues when needed.

Qualifications

• Must have strong communication, organisational and problem-solving skills.
• Experience with tenancy management principles and housing legislation is essential.
• Ability to identify issues requiring escalation and refer appropriately.

Responsibilities

• Undertake tenancy audits and property inspections across our housing stock.
• Verify occupancy, household composition and tenancy details, ensuring records remain accurate.
• Identify tenancy breaches such as unauthorised occupants, property misuse or alterations.
• Assess visible condition of building components and record property data to support repairs and compliance.
• Capture accurate inspection records, photographs and tenancy information using digital systems.
• Work closely with Housing Officers, Repairs, Compliance and Asset Management teams to coordinate follow-up actions.
• Contribute to stock intelligence and data quality improvements.

Skills

Strong communication

Organisational skills

Problem-solving

Education

Level 3 qualification in housing, property, construction, building maintenance or surveying

Tools

Digital systems

Mobile technology

Job description

Ref: TRE1249539

Help us protect our homes, maintain accurate property information, and ensure our tenancies are thriving.

We're looking for a Tenancy MOT Officer to be the eyes and ears of our housing service. Through regular home visits, you'll assess property condition, verify occupancy, identify breaches of tenancy, and help ensure that accurate information is available to support repairs, compliance and future investment decisions.

This role sits at the heart of housing and property management, combining tenancy inspections with property condition assessments to help us maintain safe, well-managed homes and neighbourhoods.

About the role

You’ll carry out scheduled and targeted home visits, undertaking tenancy audits alongside structured property inspections. You’ll assess the condition of homes, identify repairs and compliance concerns, verify household circumstances, and ensure our property and tenancy records remain accurate and up to date.

Inspections are visual and non-intrusive, following approved processes and standards. Where specialist investigation is required, you’ll refer matters to the appropriate teams.

What you’ll do

• Undertake tenancy audits and property inspections across our housing stock.
• Verify occupancy, household composition and tenancy details, ensuring records remain accurate.
• Identify tenancy breaches such as unauthorised occupants, property misuse, abandonment concerns or unauthorised alterations.
• Assess the visible condition of building components and record property data to support repairs, compliance activity and future investment programmes.
• Identify repairs, damp and mould concerns, health and safety issues, or emerging property risks, raising actions where required.
• Capture accurate inspection records, photographs and tenancy information using digital systems.
• Work closely with Housing Officers, Repairs, Compliance and Asset Management teams to coordinate follow-up actions.
• Contribute to stock intelligence, helping improve the quality of property and tenancy data across the organisation.

What you’ll bring

You’ll have experience of working in housing or property services and be comfortable carrying out home visits, inspecting properties and managing sensitive conversations when required. You’ll be confident making evidence-based decisions, identifying issues early and taking appropriate action.

Essential requirements

• A relevant Level 3 qualification (or above) in housing, property, construction, building maintenance or surveying; or equivalent experience.
• Experience within social housing, housing management, property inspection, repairs, compliance or asset management.
• Experience undertaking home visits, tenancy audits, property inspections or stock condition surveys.
• Knowledge of tenancy management principles, housing legislation and Consumer Standards.
• Understanding of residential construction, common building defects, damp and mould, and housing health and safety risks.
• Ability to identify issues requiring escalation and refer appropriately to specialist colleagues.
• Experience recording inspection findings accurately using digital systems and mobile technology.
• Strong communication, organisational and problem-solving skills.
• Full UK driving licence and access to a vehicle.

Desirable

• CIH Level 4 qualification.
• Training or experience in stock condition surveying, HHSRS, damp and mould assessment or housing compliance.
• Experience supporting asset management, investment planning or data quality improvement programmes.