Tenancy Enforcement Officer

GreenSquareAccord; West Midlands; On-site; GBP 27,000 - 38,000; Full time

Job summary

GreenSquareAccord is seeking an experienced Tenancy Enforcement Officer to join our Localities team in Birmingham, covering Wolverhampton, Walsall, Telford, West Bromwich and Cannock. You will manage complex ASB investigations and tenancy enforcement cases from start to finish with compassion and evidence-based action.

In this role you will gather evidence, prepare legal documentation, work with solicitors, and support victims using a trauma-informed approach while collaborating with Housing,

Qualifications

• Proven experience managing ASB cases within housing or community safety, including complex and high-risk cases.
• Experience progressing tenancy enforcement through formal legal processes, including preparing legal documentation.
• Strong knowledge of housing and tenancy law, including succession, assignments, mutual exchanges and tenancy termination.

Responsibilities

• Managing complex ASB cases from initial report through to investigation, action planning, resolution and closure.
• Gathering evidence through interviews, home visits, witness statements and case records.
• Preparing legal documentation and progressing enforcement actions with solicitors and in court.
• Delivering wider tenancy management responsibilities, including tenancy breaches, tenancy sustainment and customer advice.

Skills

ASB case management

Communication skills

Trauma-informed approach

Driving licence

Job description

Would you thrive in a role where you help us create safer, stronger communities?

At GreenSquareAccord (GSA), we re passionate about providing safe, affordable homes where people can thrive. We re looking for an experienced Tenancy Enforcement Officer to join our Localities team, playing a vital role in protecting our communities by tackling anti-social behaviour (ASB) and serious tenancy breaches. This is an exciting opportunity for someone who thrives on making a genuine difference. You ll manage complex ASB cases from start to finish, balancing a compassionate, victim-focused approach with confident, evidence-based enforcement to achieve positive outcomes for our customers and neighbourhoods.

Title: Tenancy Enforcement Officer

Location: Brindley Place, Birmingham

Covering: Wolverhampton, Walsall, Telford, West Bromwich and Cannock.

What you ll be doing

As our Tenancy Enforcement Officer, you ll take ownership of complex ASB investigations and tenancy enforcement cases, ensuring every case is managed professionally, fairly and in line with legislation and best practice.

Responsibilities will include

• Managing complex ASB cases from initial report through to investigation, action planning, resolution and closure.
• Taking a proactive, early intervention approach to prevent issues from escalating.
• Gathering evidence through interviews, home visits, witness statements and detailed case records.
• Preparing legal documentation and progressing enforcement action, working closely with solicitors and representing GSA in court where appropriate.
• Supporting victims and witnesses using a trauma-informed approach while identifying safeguarding concerns.
• Working collaboratively with colleagues across Housing, Income, Repairs, Support Services and Neighbourhood teams.
• Building strong partnerships with Police, Local Authorities, community safety partners and support agencies.
• Delivering wider tenancy management responsibilities, including tenancy breaches, tenancy sustainment and customer advice.
• Providing specialist guidance on ASB and tenancy enforcement, supporting colleagues with early intervention and best practice.

About you

You ll be a resilient, organised housing professional with excellent communication skills and a passion for creating safer communities. You can confidently manage challenging situations, build positive relationships and make sound, evidence-based decisions.

You ll also have:

• Proven experience managing ASB cases within housing or community safety, including complex and high-risk cases.
• UK Driving Licence and access to a vehicle for work purposes.
• Experience progressing tenancy enforcement through formal legal processes, including preparing legal documentation and working alongside legal representatives.
• Strong knowledge of housing and tenancy law, including succession, assignments, mutual exchanges and tenancy termination.
• Excellent partnership working skills with internal teams and external agencies.
• Outstanding written communication and case recording skills.
• Ability to manage a varied caseload, prioritise effectively and meet deadlines.

Please note that this role is subject to a satisfactory references and DBS check.